SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide
Copyright and Trademark Statements © 2014 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic Computer Corp.
About This User’s Manual This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device Manager console. Manual Structure and Subjects Chapter Subject 1 Provides an overview of the ViewSonic Device Manager console. 2 Gives detailed instructions on how to install and upgrade ViewSonic Device Manager. 3 Provides instructions on how to manage clients with ViewSonic Device Manager. 4 Provides basic instructions on client configuration.
Table of Contents Copyright and Trademark Statements Limitation of Liability Trademark statements About This User’s Manual Manual Structure and Subjects Notes, Tips, and Warnings Style Conventions ii 1 2 3 i i i ii ii ii Overview 1 1.1 Introduction 2 1.2 Features 1.3 Supported Platforms 1.4 Supported Endpoint Devices 3 1.5 Minimum System Requirements 3 2 3 Installing and Upgrading ViewSonic Device Manager 2.1 Installing ViewSonic Device Manager 5 2.
3.3.4 3.3.5 3.3.6 3.3.7 3.4 Managing All Your Clients 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9 3.4.10 3.4.11 3.4.12 3.4.13 3.4.14 3.4.15 3.4.16 3.4.17 3.4.18 3.4.19 3.4.20 3.4.21 3.4.22 3.4.23 3.4.24 3.4.25 3.4.26 3.4.27 3.4.28 3.4.29 3.4.30 3.4.31 3.5 4 93 97 97 97 98 99 99 Viewing Software Information 3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.
1 Overview This chapter provides an overview of the ViewSonic Device Manager console. 1.1 Introduction A brief introduction to ViewSonic Device Manager 2 1.2 Features The key features of ViewSonic Device Manager 2 1.3 Supported Platforms Operating systems supported by ViewSonic Device Manager 3 1.4 Supported Endpoint Devices Client devices supported by ViewSonic Device Manager 3 1.
Overview Introduction 1.1 Introduction Desktop virtualization provides a new perspective to reconsider the design and implementation of an IT infrastructure. In a desktop virtualization infrastructure, a station is no longer a cumbersome desktop, but simply an endpoint device for users to access delivery services from the server(s).
Overview Supported Platforms 1.3 Supported Platforms ViewSonic Device Manager supports the following operating systems: • Windows 7 • Windows Server 2003 • Windows Server 2008 R2 • Windows 8 • Windows Server 2008 • Windows Server 2012 / 2012 R2 1.
2 Installing and Upgrading ViewSonic Device Manager This chapter gives detailed instructions on how to install and upgrade your ViewSonic Device Manager. 2.1 Installing ViewSonic Device Manager The installation of ViewSonic Device Manager 5 2.2 Installing Java Software The installation of Java Software or Java Runtime Environment 9 2.3 Initial Setup The initial setup of ViewSonic Device Manager 10 2.4 Upgrading ViewSonic Device Manager The upgrade of ViewSonic Device Manager 12 2.
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 2.1 Installing ViewSonic Device Manager To install ViewSonic Device Manager on your computer, please follow the steps below: NOTE • Before proceeding, ensure that: Your operating system is supported (see section 1.3 on page 4) Your computer meets system requirements (see section 1.
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 6. A message appears prompting you to restart for the installation of a prerequisite program. Click to check Yes, restart the computer now, and then click Finish. 7. After restart, the Setup Wizard appears again. Click Next to continue. 8. The License Agreement page appears. Read this agreement, click to check I accept the agreement, and then click Next to continue.
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 9. Use the default installation directory or click Browse to locate the desired one, and then click Next to continue. 10. Use the default Start menu folder or type to create a new folder for the shortcuts of programs. Or, click Browse to choose an existing folder. 11. Click to check / uncheck Create a desktop icon, and then click Next to continue.
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 12. Change the default database password for the superuser or use the default. After completion, click Next to continue. NOTE • A superuser is a user who has full access to the database of ViewSonic Device Manager. 13. Click Install to start installing ViewSonic Device Manager on your computer.
Installing and Upgrading ViewSonic Device Manager Installing Java Software 14. After completion, click Finish to exit. 2.2 Installing Java Software To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and downloadable from Java’s official website at java.com. The Java software or Java Runtime Environment is required for the Shadow feature of ViewSonic Device Manager, enabling you to remotely assist a client user.
Installing and Upgrading ViewSonic Device Manager Initial Setup 2.3 Initial Setup When launching ViewSonic Device Manager for the first time, you need to complete the initial setup. Follow the instructions below to complete the required configuration: 1. Launch ViewSonic Device Manager on your computer. 2. A window appears prompting you to choose the service IP address and create an administrator account.
Installing and Upgrading ViewSonic Device Manager Initial Setup ViewSonic Device Manager NOTE • In next chapter, we will describe the functionality and use of ViewSonic Device Manager in details.
Installing and Upgrading ViewSonic Device Manager Upgrading ViewSonic Device Manager 2.4 Upgrading ViewSonic Device Manager To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1 Installing ViewSonic Device Manager” on page 5. NOTE • It’s highly recommended to upgrade your ViewSonic Device Manager without uninstalling the old version.
Using ViewSonic Device Manager 3 This chapter provides instructions on how to manage clients with ViewSonic Device Manager. 3.1 ViewSonic Device Manager Interface overview 14 3.2 Establishing a Basic Administration Environment System tab overview 16 Available tasks at a glance 17 3.3 Adding Clients into a Managed Group Scan tab overview 40 Available tasks at a glance 40 3.4 Managing All Your Clients Thin Clients tab overview 46 Available tasks at a glance 47 3.
Using ViewSonic Device Manager ViewSonic Device Manager 3.1 ViewSonic Device Manager ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single computer. You can manage clients simply and quickly in groups with a flexible and secure mechanism. Additionally, you can remotely assist users in resolving problems or configuring local settings. 3.1.1 Interface Overview To access ViewSonic Device Manager, please do the following: 1.
Using ViewSonic Device Manager ViewSonic Device Manager 3.1.2 Available Tasks at a Glance The following table shows functionality provided in each tab.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2 Establishing a Basic Administration Environment 3.2.1 System Tab Overview System tab enables you to establish a basic administration environment. To access the functionality of System tab, click the tab on ViewSonic Device Manager. System Tab Overview 1 2 Interface Elements No. Name Description 1 Navigation Area Click to access the desired setting item.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.2 Available Tasks at a Glance No. 1 Available Task Creating accounts for administration Section Page 3.2.3 18 2 Deleting an account 3.2.3 18 3 Editing an account 3.2.3 18 4 Importing thin client firmware files 3.2.4 19 5 Deleting thin client firmware files 3.2.4 19 6 Scanning thin client firmware files 3.2.4 19 7 Importing WES package files 3.2.5 22 8 Deleting WES package files 3.2.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.3 Managing Accounts for Administration Creating an Account To create an account for administration, please do the following: 1. On System tab, click Admin Account. 2. The Account list appears in Management area. NOTE • When you log in to ViewSonic Device Manager for the first time, you are prompted to create an administrator account for client management. This account will be specified in the Account list. 3.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Deleting an Account To delete an account, please do the following: 1. On System tab, Click Admin Account. 2. The Account list appears in Management area. 3. Click to select the desired account. NOTE • To delete more than one account, Ctrl-click to select multiple accounts. 4. Click Delete on the top of the Account list. 5. The Delete window appears prompting for confirmation. 6. Click Yes to confirm. 7.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Importing Thin Client Firmware Files To import a firmware file for thin clients, please do the following: NOTE • For information about availability of a newer or up-to-date version of client firmware file (.zip format), please contact your dealer. 1. On System tab, click Deployment > Firmware. 2. The Firmware list appears.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 6. Click Import to start importing the selected firmware file. 7. On completion, the imported firmware file appears as an entry in the Firmware list. Deleting Thin Client Firmware Files To delete a thin client firmware file, please do the following: 1. On System tab, click Deployment > Firmware. 2. The Firmware list appears in Management area. 3.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Another scenario is when you copy the file set of an imported firmware file from the installation directory of another ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this firmware file may not appear as an entry in the Firmware list. NOTE • The default installation directory of ViewSonic Device Manager is C:\Program Files (x86)\ViewSonic.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 2. The Package list appears. NOTE • If you never imported WES package files into ViewSonic Device Manager, the Package list will be empty as shown above. 3. Click Import Package on the top of the list. 4. The Import Package window appears. 5. Click Browse to locate the desired package file, and then click Open to confirm.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Deleting WES Packages To delete a WES package file, please do the following: 1. On System tab, click WES Package. 2. The Package list appears. 3. Click to select the desired package file, and then click Delete Package. 4. The Delete Package window appears prompting you for confirmation. 5. Click Delete to confirm. 6. The selected package file is removed from the Package list.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.6 Managing Client Snapshots A snapshot is the system copy of a client at a specific point of time, which you can use for mass deployment, system backup, and recovery. NOTE • ViewSonic SC-T35 thin clients do not support this feature. • For instructions on how to take a system snapshot for clients, please refer to section “3.4.25 Taking Client Snapshots” on page 88.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Importing Client Snapshots To import a client snapshot, please do the following: NOTE • Ensure that you have got the desired client snapshot (.zip format) which is taken and exported from ViewSonic Device Manager on this or another computer. 1. On System tab, click Deployment > Snapshot. 2. The Snapshot list appears. 3. Click Import Snapshot on the top of the Snapshot list. 4. The Import Snapshot window appears. 5.
Using ViewSonic Device Manager Establishing a Basic Administration Environment NOTE • For instructions on how to configure your ViewSonic Device Manager to use remote snapshots on another computer for client management, please refer to section “3.2.8 Configuring Remote Deployment Settings” on page 29.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click Import Certificate on the top of the list. 4. The Import Certificate window appears. NOTE • ViewSonic Device Manager supports both PEM (Privacy Enhanced Mail) and DER (Distinguished Encoding Rules) format certificates. • The upper limit of imported certificates is 16. 5. Click Browse to locate the desired certificate file, and then click Open to confirm.
Using ViewSonic Device Manager Establishing a Basic Administration Environment Deleting Certificates of Remote Computers To delete the certificate of a remote computer, please do the following: 1. On System tab, click Deployment > Certificate. 2. The Certificate list appears in Management area. 3. Click to select the desired certificate. NOTE • To delete more than one certificate, Ctrl-click to select multiple entries. 4. Click Delete Certificate on the top of the Certificate list. 5.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click the drop-down menu on each section (Firmware, Snapshot, and WES Packages) to select Use Internal Server, and then click Save to apply. Maintaining or Deploying Clients with Remote Updates or Snapshots To maintain or deploy clients with external updates or snapshots, please do the following: 1. On System tab, Click Deployment > Deploy Server. 2. The Deploy Settings pane appears in Management area. 3.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 4. In Firmware/Snapshot/WES Packages URL field, replace YourServerIP in the original URL with the IP address of another computer where you want to get updates and snapshots, type in the default credentials — user as the username and secret as the password, and then click Save to apply. 3.2.
Using ViewSonic Device Manager Establishing a Basic Administration Environment NOTE • In case that the service IP changes, your ViewSonic Device Manager will prompt you to select a new service IP when you log in to the management console. 3.2.10 Configuring Auto-Logout for ViewSonic Device Manager ViewSonic Device Manager allows you to configure its auto-logout to enhance the security of the management console.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 2. The External Database pane appears in Management area. 3. Click the drop-down menu to select No. Using External Management Database To use the external and centralized management database, please do the following: 1. On System tab, click System Settings > External Database. 2. The External Database pane appears in Management area. 3. In Database section, click the drop-down menu to select Yes. 4.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.12 Selecting the Interface Language of ViewSonic Device Manager To select the interface language of your ViewSonic Device Manager, please do the following: 1. On System tab, click System Settings > Language. 2. The System Language pane appears in Management area. 3. Click the drop-down list of available languages to select the desired interface language. 4. Click Save to apply. 3.2.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.14 Managing Database Archive Files Downloading a Database Archive File To download a database archive file, please do the following: 1. On System tab, click Backup and Restore. 2. In Database Archive Management section, click the Archive File drop-down menu to select the desired database archive file, and then click Download. 3. Click to check Save File, and then click OK to confirm. 4.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.15 Restoring a Database Archive File To restore a database archive file, please do the following: 1. On System tab, click Backup and Restore. 2. In Database Archive Management section, click the Archive File drop-down menu to select the desired archive file. 3. Click Restore to return the management database of ViewSonic Device Manager to the desired state. 3.2.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click Add on the top of the Task list. 4. The Add Task Schedule pane appears in Management area. 5. On Schedule tab, type in or click to select the start date, time, the way to repeat, task comment, etc.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 6. On Details tab, click Add to specify the action(s). NOTE • One task consists of one or more actions. 7. On Add window, type in or click to select the action order, type, performed action, action comment, etc., and then click OK to confirm.
Using ViewSonic Device Manager Establishing a Basic Administration Environment 8. After completion, the action(s) will be added to the Action list. 9. Click Save to confirm. The task entry will be added to the Task list.
Using ViewSonic Device Manager Adding Clients into a Managed Group 3.3 Adding Clients into a Managed Group 3.3.1 Scan Tab Overview Scan tab enables you to discover unmanaged clients over your local network, including clients that are not managed by the current ViewSonic Device Manager instance. To access the functionality of Scan tab, click the tab on ViewSonic Device Manager. Scan Tab Overview 2 1 Interface Elements No.
Using ViewSonic Device Manager Adding Clients into a Managed Group To look for a thin client over your local network, you can use different client detection options available under the Scan tab. The following table shows prerequisites and methods for detecting clients over your local network: Type Model Thin Client SC-T35 / SC-T45 / SC-T46 / SC-T47 Prerequisites • Clients are connected to the local network • Clients are powered up Method Section Manual Scan 3.3.4 3.3.5 3.3.
Using ViewSonic Device Manager Adding Clients into a Managed Group NOTE • The default client group is Ungrouped. You can change the group of a client at a later time. To create new client groups, please refer to section “3.4.3 Creating Client Groups” on page 48. • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 5.
Using ViewSonic Device Manager Adding Clients into a Managed Group 5. Select the desired client(s), the preferred client group from the drop-down menu on the top of the Client list, and then click Put in group. NOTE • The default client group is Ungrouped. You can change the group of a client at a later time. To create new client groups, please refer to section “3.4.3 Creating Client Groups” on page 48. • To select multiple clients, just click to select each individual client.
Using ViewSonic Device Manager Adding Clients into a Managed Group Managing the IP Range List To manage your IP Range list, please do the following: 1. On Scan tab, click to check Scan by List of IP Ranges. 2. The IP Range list appears in Management area. 3. Click Add, Edit, or Delete to make changes to your IP Range list. 3.3.
Using ViewSonic Device Manager Adding Clients into a Managed Group 4. While searching for thin clients, the selected IP range is shown on the right. 5. On completion, the discovered clients are listed in Management area. 6. Select the desired client(s), the preferred client group from the drop-down menu on the top of the client list, and then click Put in group. NOTE • The default client group is Ungrouped. You can change the group of a client at a later time.
Using ViewSonic Device Manager Managing All Your Clients 3.4 Managing All Your Clients 3.4.1 Thin Clients Tab Overview Thin Clients tab helps you to manage all your clients. To access the functionality of Thin Clients tab, click the tab on ViewSonic Device Manager. Thin Clients Tab Overview 2 1 Interface Elements No. Name Description 1 Navigation Area Click to access the desired management item.
Using ViewSonic Device Manager Managing All Your Clients 3.4.2 Available Tasks at a Glance No. Available Task Section Page 3.4.3 48 1 Creating client groups 2 Managing client groups 3.4.4 49 3 Managing clients in a group 3.4.5 3.4.6 50 51 4 Creating setting profile groups 3.4.9 55 5 Managing setting profile groups 3.4.10 56 6 Creating client setting profiles 3.4.11 57 7 Managing client setting profiles 3.4.12 60 8 Using individualized client settings 3.4.
Using ViewSonic Device Manager Managing All Your Clients 3.4.3 Creating Client Groups You can create a client group for putting a set of clients together for ease of management. NOTE • The default client group is Ungrouped. You can change a client’s group if needed. To create a client group, please do the following: 1. On Thin Clients tab, click Thin Clients in Navigation area. 2. Click Add Group on the top of the Management area. 3.
Using ViewSonic Device Manager Managing All Your Clients 3.4.4 Managing Client Groups Renaming a Client Group To rename a client group, please do the following: 1. On Thin Clients tab, click Thin Clients in Navigation area. 2. In the Client Group list, click to select the desired client group, and then click Rename on the top of the Client Group list. 3. The Rename window appears prompting your for the new name of the selected client group. 4.
Using ViewSonic Device Manager Managing All Your Clients 3.4.5 Moving Clients to Another Group To move a client to another group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. Click to select the desired client, and then click Command on the top of the Client list to open the Command menu.
Using ViewSonic Device Manager Managing All Your Clients 3.4.6 Deleting Clients from a Group To delete a client from a group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. Click to select the desired client, and then click Delete on the top of the Client list. NOTE • To select more than one client, Ctrl-click or use Select All to select multiple clients. 3.
Using ViewSonic Device Manager Managing All Your Clients Understanding Client Status Icons State Icon Description Indicates that the client is turned off at the moment. Offline Reboot needed Indicates that you need to reboot the client for a configuration change to take effect. Modified Indicates that a client configuration change has been made on ViewSonic Device Manager and you need to push the change to the client.
Using ViewSonic Device Manager Managing All Your Clients Remote and Local Management of Client Settings You can configure your client settings locally or remotely. With ViewSonic Device Manager, you can configure client settings remotely through your local network. With ViewSonic Client Setup, client settings can be configured locally on a specific client. NOTE • The ViewSonic Client Setup console is a built-in tool for almost all ViewSonic client products.
Using ViewSonic Device Manager Managing All Your Clients Client Configuration Individual Configuration applied to a client through VDM or VCS Group Configuration (Profile) applied to a client through VDM Local Configuration applied to a client through VCS VDM: ViewSonic Device Manager VCS: ViewSonic Client Setup Method Configuration Type Console Section Page Local configuration ViewSonic Client Setup (VCS) 4.2 4.5 115 124 Individual configuration ViewSonic Client Setup (VCS) 4.2 4.
Using ViewSonic Device Manager Managing All Your Clients 3.4.9 Creating Setting Profile Groups A setting profile (group configuration) is a set of client settings shared by a set of clients. Through a setting profile (group configuration), you can configure client settings in groups. A setting profile group is a set of profiles grouped together for ease of management. NOTE • To create a setting profile, first you need to select or create the profile group to which the new profile belongs.
Using ViewSonic Device Manager Managing All Your Clients 3.4.10 Managing Setting Profile Groups Renaming a Setting Profile Group To rename a setting profile group, please do the following: 1. On Thin Clients tab, click Profiles. 2. In the Profile Group list, click to select the desired profile group, and then click Rename on the top of the list. 3. The Rename window appears prompting for the new name. 4. Type in the new name for the profile group, and then click OK to confirm.
Using ViewSonic Device Manager Managing All Your Clients 3.4.11 Creating Client Setting Profiles A setting profile (group configuration) is a set of client settings shared by a group of clients. Through a setting profile, you can remotely configure client settings in groups. NOTE • To have a basic understanding of client configuration, please refer to section “3.4.8 Client Settings” on page 52.
Using ViewSonic Device Manager Managing All Your Clients 4. Type in the desired name, description, choose the applicable platform and models, and then click Save to confirm. 5. The Edit Configuration window for the profile (group configuration) appears. 6. Use this window to edit client settings of this profile. NOTE • The Edit Configuration window for the profile (group configuration) is just like a remote version of ViewSonic Client Setup on a client.
Using ViewSonic Device Manager Managing All Your Clients 4. The Select Clients window appears. A tree view of client groups and individual clients is provided in this window for specifying the applicable scope of this setting profile. 5. Click on arrows to expand the tree and click to select the desired client group or individual clients. • To select all clients under a client group, click to select the group. • To select multiple clients under a client group, Ctrl-click to select the desired clients.
Using ViewSonic Device Manager Managing All Your Clients 3.4.12 Managing Client Setting Profiles Adjusting a Setting Profile To edit a setting profile (group configuration), please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs. 2. The Profile list appears in Management area. 3. Click to select the desired setting profile. 4.
Using ViewSonic Device Manager Managing All Your Clients 4. The Copy window appears prompting for the name, description, and profile group. NOTE • A field marked with an asterisk is the required field. 5. Provide the required data, and then click Save to confirm. 6. The Edit Configuration window for the profile (group configuration) appears. NOTE • The following steps are similar to those for creating a new setting profile.
Using ViewSonic Device Manager Managing All Your Clients Moving a Setting Profile To move a setting profile (group configuration) to another profile group, please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs. 2. The Profile list appears in Management area. 3. Click to select the desired setting profile, and then click Move. 4. The Move window appears. 5.
Using ViewSonic Device Manager Managing All Your Clients 3.4.13 Using Individualized Client Settings An individual configuration is a set of client settings applied only to a single client. NOTE • To have a basic understanding of client configuration, please refer to section “3.4.8 Client Settings” on page 52.
Using ViewSonic Device Manager Managing All Your Clients NOTE • The Edit Configuration window is just like a remote version of ViewSonic Client Setup. You can simply edit client settings for this client through this window. , this setting value comes from the • If the lock icon of a setting value is blue group configuration (profile). You can only change the value by modifying/ removing the group configuration (profile) or applying a new one.
Using ViewSonic Device Manager Managing All Your Clients STEP 1: Apply a group configuration to the selected client To apply a group configuration to a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Edit. 4. The Thin Client Information pane appears in Management area. 5.
Using ViewSonic Device Manager Managing All Your Clients 3.4.15 Pushing Settings to Clients through Your Local Network The Push Settings feature enables you to sync up client configuration on a client with the one set up in remote ViewSonic Device Manager. You can then configure client settings remotely through your local network. NOTE • Some settings can only be configured locally on clients. See section “3.4.
Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Push Settings. 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Push Settings window appears showing the progress and result of pushing settings. 9. After completion, click Close to exit. 10. Check the status of the client through the Status icon in front of it. If needed, restart the client to complete the configuration changes on the client.
Using ViewSonic Device Manager Managing All Your Clients Pushing Settings to a Client Group To push settings to a client group, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section “3.4.
Using ViewSonic Device Manager Managing All Your Clients Pushing Settings to All Client Groups To push settings to all client groups, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.
Using ViewSonic Device Manager Managing All Your Clients 3.4.16 Pulling Client Settings through Your Local Network The Pull Settings feature enables you to retrieve settings from a client and store in ViewSonic Device Manager, which help you sync up the client configuration in ViewSonic Device Manager with the one set up locally on a client. NOTE • Some settings can only be configured locally on clients. These settings cannot be retrieved from clients and stored in ViewSonic Device Manager. See section “3.
Using ViewSonic Device Manager Managing All Your Clients 5. Click to select Pull Settings. 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Pull Settings window appears showing the progress and result of retrieving settings. 9. After completion, click Close to exit. Pull Settings for a Client Group To pull settings for a client group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group list. 2.
Using ViewSonic Device Manager Managing All Your Clients Pull Settings for all Client Group To pull settings fro all client groups, please do the following: 1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu. 2. Click to select Pull Settings. 3. The Pull Settings window appears showing the progress and result of retrieving settings. NOTE • Ensure that all clients are powered up. Otherwise, you may fail to pull settings from some clients.
Using ViewSonic Device Manager Managing All Your Clients 3.4.17 Pushing Certificates of Remote Computers to Clients To push certificates of remote computers to a thin client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Command on the top of the Client list. 4. The Command menu appears. 5.
Using ViewSonic Device Manager Managing All Your Clients 3.4.18 Sending Messages to Clients To send a message to the managed client(s), please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client(s), and then click Command on the top of the Client list. 4. The Command menu appears. 5. Click to select Send Message. 6.
Using ViewSonic Device Manager Managing All Your Clients 3.4.19 Editing or Viewing the Basic Information about a Client To edit or view the basic information about a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Edit on the top of the Client list. 4. The Thin Client Information pane appears. 5.
Using ViewSonic Device Manager Managing All Your Clients 3.4.20 Rebooting Clients through Your Local Network The Reboot feature enables you to restart multiple clients through your local network without one by one going through the restart procedure. Most of the time, adjusting client settings and updating client firmware require a restart for those changes to take effect.
Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 51. Rebooting a Client Group through Your Local Network To restart a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click to select Reboot.
Using ViewSonic Device Manager Managing All Your Clients Rebooting All Client Groups through Your Local Network To restart all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click to select Reboot. WARNING • Ensure that no important tasks are performed on clients. 3. On all managed clients, a warning message appears to notify the user of the planned reboot and allow the user to cancel the action if necessary. 4.
Using ViewSonic Device Manager Managing All Your Clients 3.4.21 Shutting Down Clients through Your Local Network Shutting Down a Client through Your Local Network To shut down a client through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Command to open the Command menu.
Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 51. Shutting Down a Client Group through Your Local Network To shut down a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click to select Shutdown.
Using ViewSonic Device Manager Managing All Your Clients 7. After completion, the Status icons will indicate clients of this group are off-line. NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 51. Shutting Down All Client Groups through Your Local Network To shut down all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click to select Shutdown.
Using ViewSonic Device Manager Managing All Your Clients 3.4.22 Waking Clients through Your Local Network The Wake on LAN feature enables you to wake multiple clients through your local network if clients are connected to power outlets and the local network. Waking a Client through Your Local Network To wake a client through your local network, please do the following: 1.
Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 51. Waking a Client Group through Your Local Network To wake a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click to select Wake On LAN. 4.
Using ViewSonic Device Manager Managing All Your Clients Waking All Client Groups through Your Local Network To wake all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click to select Wake On LAN. 3. After completion, the Status icons will indicate all managed clients are on-line. NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 51.
Using ViewSonic Device Manager Managing All Your Clients 3.4.23 Updating Client Firmware To update the firmware for your client, please do the following: NOTE • Updating client firmware will NOT erase any client configuration. 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Command on the top of the Client list.
Using ViewSonic Device Manager Managing All Your Clients 6. The Update Firmware window appears prompting you to select the firmware version and system language. 7. Click drop-down menus to select the desired firmware version and system language, and then click OK to confirm. 8. On the selected client, a warning message appears to notify the user of the planned reboot and allow the user to cancel the action if necessary. 9.
Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Partial Update. 6. The Partial Update window appears prompting you to select the software package. 7. Click the drop-down menu to select the desired software package, and then click OK to confirm. 8. On the selected client, a warning message appears to notify the user of the planned reboot and allow the user to cancel the action if necessary. 9.
Using ViewSonic Device Manager Managing All Your Clients 3.4.25 Taking Client Snapshots A snapshot is the system copy of a client at a specific point of time, which you can use for mass deployment, system backup, and recovery. NOTE • ViewSonic SC-T35 thin clients do not support this feature. To take a system snapshot for a client, please do the following: 1.
Using ViewSonic Device Manager Managing All Your Clients 9. After completion, the system snapshot is added to the Snapshot list. NOTE • To access the Snapshot list, click System tab, and then click Deployment > Snapshot. • Refer to section “3.2.6 Managing Client Snapshots” on page 25 for instructions on how to manage your snapshots. 3.4.26 Restoring Client Snapshots To restore a system copy of a client, please do the following: 1.
Using ViewSonic Device Manager Managing All Your Clients 3.4.27 Assisting a Client User Remotely The Shadow feature enables you to remotely assist client users in resolving problems or configuring local settings. You can remotely monitor and control a client just like a local client user. NOTE • Ensure that you have installed the Java software or Java Runtime Environment. It’s required to execute the Shadow feature. To remotely assist a client user, please do the following: 1.
Using ViewSonic Device Manager Managing All Your Clients 9. The VNC Authentication window may appear prompting you for the Shadow password. 10. Type in your Shadow password, and then click OK to confirm. 11. A window pops up with the desktop screen of the selected client. 12. Now you can remotely monitor and control the client to assist the client user. NOTE • The user of the client could also control the system with the local keyboard and mouse.
Using ViewSonic Device Manager Managing All Your Clients 3.4.28 Exporting Client Data The Export feature available on the top of the Client Group list or the Client list allows you export an inventory of managed clients. To export an inventory of managed clients, please do the following: 1. On Thin Clients tab, click to select the desired group in the Navigation area. 2. Click Export on the top of the Client Group list or the Client list. 3.
Using ViewSonic Device Manager Managing All Your Clients 3.4.29 Digging Out Profiles, Clients, or Event Logs with Quick Search At the bottom of each Profile, Client, or Log list, you can access Quick Search to help you dig out the profiles, clients, or event logs. NOTE • Event logs will be introduced on section “3.5.1 Logs Tab Overview” on page 97. • You can also use filters to find out the desired clients within the managed clients. For details, please refer to section “3.4.
Using ViewSonic Device Manager Managing All Your Clients Adding a Filter To add a filter, please do the following: 1. On Thin Clients tab, right click on the Filters in Navigation area. 2. A popup menu appears. 3. Click to select Add Filter. 4. The Add New Filter and Filter Preview panes appear in Management area. 5. Type in the desired name for this filter. 6. Click to select the desired field name, operator, and then type in the value for a filter condition.
Using ViewSonic Device Manager Managing All Your Clients Using a Client Filter Once client filters are created, you can access the desired client list quickly just by clicking the corresponding filter. All clients which meets the defined conditions will be specified in the client list. To use a client filter, please do the following: 1. On Thin Clients tab, click Filters to expand the Filter tree. 2. Click to select the desired filter. 3. The desired Client list appears. 3.4.
Using ViewSonic Device Manager Managing All Your Clients Adjusting a Filter To adjust a filter, please do the following: 1. On Thin Clients tab, click Filters in Navigation area. 2. The Filter list appears in Management area. 3. Click to select the desired filter, and then click Edit on the top of the Filter list. 4. The Filter Condition List and Filter Preview panes appear in Management area. 5. Adjust conditions for the filter, and then click Save to apply.
Using ViewSonic Device Manager Viewing and Managing Event Logs 3.5 Viewing and Managing Event Logs 3.5.1 Logs Tab Overview Logs tab enables you to view event logs about the management of your clients. To access the functionality of Logs tab, click the tab on ViewSonic Device Manager. Logs Tab Overview 1 2 Interface Elements No. Name Description 1 Navigation Bar Click to select the desired type and scope of event logs. 2 Management Area Manage event logs. 3.5.
Using ViewSonic Device Manager Viewing and Managing Event Logs 3.5.3 Viewing Event Logs To review event logs of ViewSonic, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To view log entries on different pages, click to change to the first/previous/next/last page. • To view log entries within a specific scope, click the drop-down menus to limit the scope, and then click Apply to confirm.
Using ViewSonic Device Manager Viewing and Managing Event Logs 3.5.4 Exporting Event Logs To export event logs of your system, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To export log entries within a specific scope, click the drop-down menus to define the scope, and then click Apply to confirm. • To export all log entries, ensure that, on drop-down menus, the selected options do not limit the scope of the Log list.
Using ViewSonic Device Manager Viewing and Managing Event Logs 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. 3. Click Empty Log on the top of the Log list. 4. The Empty Log window appears prompting for confirmation. 5. Click Yes to confirm. 6. All log entries are deleted from ViewSonic Device Manager. NOTE • A new log entry about emptying log will be added to the Log list.
Using ViewSonic Device Manager Viewing Software Information 3.6 Viewing Software Information 3.6.1 About Tab Overview About tab provides the information about ViewSonic Device Manager and ViewSonic Computer Corporation. To access the information of About tab, click the tab on ViewSonic Device Manager. About Tab Overview 2 1 Interface Elements No. Name Description 1 Navigation Area Click to access the desired information. 2 Information Area Displays the selected item. 3.6.2 No.
Using ViewSonic Device Manager Viewing Software Information 3.6.3 Viewing Information on ViewSonic Device Manager To view information on ViewSonic Device Manager, please do the following: 1. On About tab, click Product in Navigation area. 2. The version of ViewSonic Device Manager, the supported client models, and imported firmware versions are shown in Information area. 3.6.4 Viewing ViewSonic Contact Information To view ViewSonic contract information, please do the following: 1.
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser 3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser You can access ViewSonic Device Manager installed on a remote computer with a Web browser. ViewSonic Device Manager supports Internet Explorer, Mozilla Firefox, and Google Chrome. With a Web browser-capable computer, you can access ViewSonic Device Manager anywhere to manage all your clients.
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Message about Security Certificate: Mozilla Firefox Message about Security Certificate: Microsoft Internet Explorer 4. Install a valid security certificate for the remote computer to ensure the communication between your browser and the remote computer. To bypass, follow the instructions available on the browser: • For Google Chrome, click Proceed anyway.
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Login Page: Google Chrome Login Page: Mozilla Firefox 105
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Login Page: Microsoft Internet Explorer 6. Type in your credentials, and then press Enter to log in to ViewSonic Device Manager. 7. The start page of ViewSonic Device Manager appears in your browser.
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Start Page of ViewSonic Device Manager: Mozilla Firefox Start Page of ViewSonic Device Manager: Microsoft Internet Explorer 8. Now you can start using ViewSonic Device Manager.
4 Configuring Client Settings This chapter provides basic instructions on client configuration. 4.1 Desktop Virtualization and Client Configuration Endpoint configuration in a desktop virtualization infrastructure 109 4.2 Client Settings at a Glance Available client setting items on ViewSonic Device Manager and ViewSonic Client Setup 109 4.3 Editing or Adjusting a Group Configuration How to edit or adjust a group configuration (profile) shared by a group of clients 113 4.
Configuring Client Settings Desktop Virtualization and Client Configuration 4.1 Desktop Virtualization and Client Configuration The desktop virtualization is available in various forms: user state virtualization, application virtualization, session based virtualization, virtual machine based virtualization, or even a hybrid approach. ViewSonic all-in-one, mobile, t-series thin clients can meet a wide range of desktop virtualization forms and needs.
Configuring Client Settings Client Settings at a Glance Tab Setting Remote Desktop Citrix ICA Description Click to configure RDP (Remote Desktop Protocol) connection settings and create shortcuts on the local desktop and START menu for Remote Desktop sessions. Click to configure Citrix ICA (Independent Computing Architecture) connection settings and create shortcuts on the local desktop and START menu for ICA sessions.
Configuring Client Settings Client Settings at a Glance Tab Setting USB Storage Devices Audio Printer * Ethernet * PPPoE * Network Icon Description Click to configure settings for USB storage devices. Click to configure settings for audio devices. Click to add local or network printers for your client device. Click to configure your wired network settings. Click to configure PPPoE connection settings and create an Internet connection.
Configuring Client Settings Client Settings at a Glance Tab Setting Description Time and Date (Time Zone) Click to configure date and time settings. Password Click to configure your password settings. Firmware Update * Click to update firmware through the network. This feature is only applicable when this client is managed by the ViewSonic Device Manager console.
Configuring Client Settings Editing or Adjusting a Group Configuration 4.3 Editing or Adjusting a Group Configuration On ViewSonic Device Manager, you can edit client settings for a group of clients through the Edit Configuration window for a profile (group configuration). Through this window, all remotely configurable settings can be edited, then you can push settings to the target group of clients defined in that profile through the Push Settings feature.
Configuring Client Settings Editing or Adjusting a Group Configuration Edit Configuration (Thin Client) Window: SC-T45 2. Click on the icon of the desired setting. 3. Click Add to add an entry for that setting if necessary. 4. On the detailed setting page(s), click on the gray globe icon the item. located close to a setting item to activate NOTE • The gray globe icon will become blue when you click to activate the item.
Configuring Client Settings Editing or Adjusting an Individual Configuration 4.4 Editing or Adjusting an Individual Configuration On ViewSonic Device Manager, you can apply an individual configuration to a client through the Edit Configuration window for that client. Through this window, all remotely configurable settings can be edited, then you can push settings to the client through the Push Settings feature.
Configuring Client Settings Editing or Adjusting an Individual Configuration Edit Configuration (Thin Client) Window: SC-T45 2. Click on the icon of the desired setting. 3. Click Add to add up an entry for that setting if necessary. 4. On the detailed setting page(s), choose or type in the desired setting values. NOTE • Click on the gray lock icon located close to a setting item to lock its value. The and secured.
Configuring Client Settings Configuring Client Settings with ViewSonic Client Setup 4.5 Configuring Client Settings with ViewSonic Client Setup ViewSonic Client Setup allows you to configure client settings locally on clients. Additionally, some settings are only available locally on clients and therefore can only be configured through ViewSonic Client Setup. NOTE • For the list of client settings only locally accessible on clients, please refer to section “4.2 Client Settings at a Glance” on page 109.
