Warranty Guide

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WARRANTY, REPLACEMENT AND RETURN POLICY
Warranty: All manufacturer defects will be covered within one year once the product is delivered.
* Warranty covers the following cases of defect:
- Product shows defected as its arrival to customer when open box (not caused by shipping): missed or
defected part(s), screw and hole are not matching each other, wrong part(s) from different product shipped
together, defected of color during use within warranty period.
- Product shows defected as its arrival to customer when open box (caused by shipping): missed part(s)
while packaging or shipping, wrong product or part(s) shipped, defect(s) caused by shipping.
* Warranty does not cover the following cases of defect:
-The weight put or lay on the product exceeded the provided weight capacity
-The product wrongly assembled by not following the provided instruction
-The defect(s) caused by Force Majeure while shipping or using product
Replacement:
Seller will provide replacement of new part(s) or new product in case of defect(s) covered by warranty term.
Fees related to ship new part(s) or product shall be charge to seller.
Return:
* Damaged/Defected products are disposal. Images of the damages required. In this case, a replacement
will be shipped to customer without any fee. Otherwise, a refund will be issued per customer request.
* Customer remorse: In any case customer is not satisfied with the product showing no defect or not being in
any unusable state, and prefer to return the shipped product back, user shall notify seller before sending the
product back.
Product needs to be originally packed when returned
Shipping fees and thirty percent (30%) of restocking fee shall be charged to customer
Refund:
* Full refund: In any cases product show defects covered in warranty term and user does not prefer
replacement of any kind, they may contact customer service department via email:
[e-mail]
* Partial refund: In any cases that not covered by warranty terms, buyer may request to return the product
without any defect yet he or she shall be charged for all the shipping fee and 30% restocking fee.
* All VIFAH warranties are limited warranties and are limited to the original purchaser with proof of purchase.
* In some cases, everyday wear and tear may depreciate for the time that the product was in use.
* All shipments should be inspected immediately upon arrival. Please make note of any damage to boxes
when signing for shipment.
* Report any losses or damages promptly to VIFAH
* Notification must be made within one week of delivery
* Save damaged cartons until advised by the VIFAH or claim is resolved
* All returns MUST be authorized by VIFAH, which will advise you as to return authorization and arrange for
pickup or repair of any damaged merchandise