Owners Manual

27
Solutions to Common Problems
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, you
can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following
table, this information includes concerns, potential causes, and common solutions.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on.  Light bulb is burned out or LED light is
damaged.
 No electric current is reaching refrigerator.
 Control system has disabled lights
because one or both doors were left open
too long.
 See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
 See “Concern” section, “Refrigerator Operations”.
 Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
 Interior needs to be cleaned.
 Food with strong odors is stored in
refrigerator.
 See Care & Cleaning Tips.
 Cover food tightly. Air fi lter may need to be
changed more frequently if foods with strong odors
are routinely stored in refrigerator.
Automatic Ice Maker
Problem Cause Correction
Ice maker is not making
any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line or
water valve is not open.
• The water supply line is kinked.
• The water fi lter is not seated properly.
• The water fi lter may be clogged with foreign
material.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• Turn on ice maker. For the fresh food ice maker, press
and hold the “Ice Off” button for four seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water fi lter. Be sure to push
the fi lter fi rmly so that you hear it lock solidly into
position.
• If water dispenses slowly or not at all, or if the fi lter is
six months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than you
expect.
• The water fi lter may be clogged with foreign
material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• The fresh food and freezer ice makers will each
produce approximately 2.5 pounds of ice every 24
hours depending on usage conditions.
• If water dispenses slower than normal, or if the fi lter is
six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Freezer ice maker will not
stop making ice.
• Ice maker wire signal arm is being held
down by some package in the freezer that
has fallen against the ice maker.
• Move the item and release wire signal arm. Remove
any ice cubes that may have frozen together over the
wire signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used frequently
enough.
• Ice cubes are hollow (shells of ice with
water inside). The hollow cubes break open
in the bin and leak their water onto existing
ice, which causes it to freeze together.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does not
get enough water. This is usually the result of a
clogged water fi lter. Replace the water fi lter.