Specifications

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT [phone]
Our Technical Support Department is available for assistance Monday 8am-4pm and Tuesday-Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSE-
QUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limi-
tation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase
):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor
, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
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26 Bit Wiegand Format: The industry standard data output of access control card readers.
Bi-Directional Access: Two Wiegand devices can be wired in parallel to one ES-1 to control access in both
directions at a single entry point. Simply place one card reader on each side of the door or gate. When either
one detects a valid code, the ES-1 will strike the door. Data logging will not be able to distinguish the direction
of the access. If that is a requirement, two separate ES-1s will need to be installed, so each one can log sepa-
rate access events from each side of the door.
Card Plus Keypad Mode: This is a higher security mode in which a valid card + a valid keypad entry is required
to gain access.
Entry Code: The number that when it matches either a Keyless Entry or a Proxy Card number, allows access.
Each tenant may have their own unique Entry Code that is easily changed or removed when a tenant moves
out.
Entry Point: A door or gate allowing access into a secure or controlled area.
Facility Code: A 3-digit number that each proxy card contains in order to provide greater security. Usually the
cards used at a given building all have the same facility code.
Keyless Entry: A way for tenants to let themselves in, by entering their entry code on a keypad.
LOG BUS: A two wire data bus that can be wired in parallel with additional ES-1 log busses. Data is sent as
1200 baud ASCII characters at TTL levels (0-5 Volt). Any RS-232 port designed to receive TTL levels can receive
log bus data directly on the “Receive Data” and “Signal Ground” pins.
Memory Location: The number used when programming, that stores the location of an entry code.
One Time Code: An entry code that can only be used once - this feature is handy for visitors. Once the code
is used the ES-1 forgets it.
Proxy Card: A credit size card that identifies itself when within close proximity of a reader. Card “swiping” is not
necessary. The card contains a 3 digit Facility Code, a 5 digit Internal Card number and a 5 digit External Printed
number, that may or may not match the Internal number.
Proxy Card Reader: A device used to read the data from a Proxy Card when its held within a few inches of the
reader.