User manual

VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
General (Continued)
Chapter 6
15
Problem
Modem does not dial or it dials
incorrectly.
Modem does not fax
No Dial Tone message
The modem is not connecting at is
intended speed
Solution
• Are you cable and phone line connections secure?
• Is there another phone extension on the same line in
use?
• Are you using a standard analog phone line? Digital
phone line will not work with this modem.
• Is the telephone number correct?
• Did you enter a “1” before the area code when dialing
long distance?
• Are you required to enter a prefix, such as a “9” in your
settings.
• Is the other line busy or not answering? Make sure it is
available before calling.
• Did you select the correct fax class? Check your soft-
ware, select another fax class and try again.
• Do you have another communications program open? If
so, close it.
• Did you select the correct printer in your application?
For example, fax/modem.
• Are all of the cable connections secure?
• Is the phone line in use by someone else?
• Are you using a standard analog phone line?
• Test the line by connecting a standard phone and listen-
ing for a dial tone.
• Is the modem selected in your system’s “Modem” control
panel reflect your maximum speed of your ISP? Please
refer to page 7 in this guide for more information on the
“Modem”control panel.