VIKING COMPONENTS 33.6K/56K PC CARD MODEM USER’S GUIDE Manual No.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Table of Contents 1 2 3 4 5 Introduction 33.6K PC Card Features & Specifications 56K PC Card Features & Specifications 1 2 Before You Install System Requirements Card and Socket Services Software Phone Requirements Communications Software requirements 3 4 4 4 Installation Hardware Installation Software Installation Mac OS 7.5.3 or Later Newton OS Windows 3.x Windows 95 Windows 98 Windows CE Windows NT 4.
VIKING COMPONENTS 33.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 1 Introduction Congratulations on purchasing your Viking Components 33.6K/56K PC Card fax/modem for your computer. To turn your notebook computer into a communications center, all you need is your Viking fax/modem and a standard analog phone line. Viking Components 33.6K PC Card Features & Specifications: • • • • • • 33.6 kbps Raw Data Transfer 14.4 kbps Fax Send & Receive Data Throughput to 115.2 kbps Data Compression: V.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Viking Components 56K PC Card Features & Specifications: • • • • • • • • 56 kbps Raw Data Reception 33.6 kbps Data Transmission 14.4 kbps Group III Fax Send & Receive Data Throughput to 230.4 kbps Data Compression: V.42 bis and MNP 5 Error Correction: V.42 (LAPM and MNP 2-4) Cellular Ready: MNP10EC Cellular Support (Cable Kit Required) Communication Standards: Data Modem Protocols: V.90, K56 Flex, V.34, V.FC, V.32 bis, V.32, V.23, V.22 bis, V.22, V.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 2 Before You Install Locate the PCMCIA (PC Card) Type II slot on your system. If you are not familiar with its location, please refer to your computer’s “Owner’s Guide.” Also it is recommended to read any additional information in your system’s “Owner’s Guide” regarding the PCMCIA (PC Card) slots. System Requirements Computer: •Any computer with a PCMCIA 2.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Card and Socket Services Software The “Card and Socket Services” must be installed in your system before installing a PC Card modem with Windows 3.x or Windows NT 4.0. Windows 95 or 98 does not require “Card and Socket Services.” If “Card Services” or similar verbiage is not found on your machine, please contact the computer’s manufacturer and they will supply it.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 3 Installation This chapter contains instructions on installing your Viking PC Card fax/modem. Hardware Installation The hardware installation is the same for all operating systems unless otherwise noticed. Note: When installing a fax/modem into a Mac OS system, make sure that extensions are on.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Hardware Installation for the Apple Newton MessagePad 120, 130 & 2000 Series 1. Before you can install a card into your Newton MessagePad, you must first remove the plastic card that came in the PC Card slot. 2. Unlock the card slot by pushing down the locking tab. 3. Release the plastic card by pushing the release lever, which pushes the card out of the slot. Remove the card. 4. Insert the modem card in the card slot. The modem will only fit one way.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Software Installation Once the Viking fax/modem is installed, you will need to install the software necessary to communicate with the fax/modem. This section will cover the steps necessary to configure each of the operating systems. It includes instructions for the following operating systems: • • • • • • • Mac OS 7.5.3 or later Newton OS Windows 3.x Windows 95 Windows 98 Windows CE Windows NT 4.0 Mac OS 7.5.3 or later Software (33.6K Only) 1.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Mac OS 7.5.3 or later Driver Software (56K Only) 1. Insert the “Viking Modem Companion Software” CD into your computer’s CDROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “Viking Modem Installer”icon on the CD and double-click on it to launch. Note: If the CD can not be located,the drivers can be downloaded from the Viking Components Web site at: www.vikingcomponents.com 3.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Mac OS 8.5 or Later Driver Software (Continued) 5. Click the “Restart” button to restart your system. 6. From the Apple () menu, select “Control Panel” and then choose “Modem.” Next to “Connect via:” the “USB Rockwell Modem” should be listed. Locate the “Modem:” pop-up menu in the “Setup” section. If your Internet Service Provider (ISP) supports 56KFlex and V.90,select “Viking 56k_v90.” For ISP’s that only support 56KFlex, select “Viking force 56kflex.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software 1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “MacComCenter”icon on the CD and double-click on it to launch. 2. In the “MacComCenter” window, the “V.90 k56FLEX PC CARD” should be selected in the “What serial port should MacComCenter use:”pop-up menu.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software (Continued) 3. Once the software for MacComCenter has been loaded, a modem description window will appear. Click the “OK” button to continue with the software setup. 4.The “MacComCenter Assistant” will guide you through the rest of the setup procedure. Follow the onscreen instructions until the setup has been completed. Your MacComCenter software installation is now complete.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Remote Access/Mac PPP Setup Viking Apple Modem Scripts and Mac OS 7.6 or later are required for this setup. 1. Insert the “Apple Modem Scripts” disk into your systems floppy drive. Copy the three modem scripts to the “Modem Scripts Folder.” This folder is located in your systems hard drive under the “System Folder,” then “Extensions Folder,” and finally in a folder called “Modem Scripts.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Free PPP Setup The Viking Apple Modem Script is not required for this setup. This setup is for version 2.6.2 of Free PPP. 1. Double-click the “Free PPP Setup” application. 2. Click the small arrow at the bottom left of the window for the pop-up menu. Choose “General” from the pop-up menu and click the checkbox “Disconnect If Idle” to disable. 3. Choose “Accounts” from the pop-up menu and click “New.” Complete all text fields under “Account” and “Dialup.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Newton OS Software Note: After installing your modem your MessagePad will take a few moments to examine the card. When your Messagepad is ready to use the modem, a slip appears to inform you that a communication card has been installed. 1. Next, setup the communications preference for the modem. Open the “Extras Drawer” and tap the “Prefs” icon in the “Setup” folder. 2.This Preferences slip should appear. 3.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 3.x Software Note: Before installing Viking modem,“Card and Socket Services”must be installed in your system. This software is provided by your computer’s manufacture. 1. In the “Program Manager,” look for the card services group. It may be SystemSoft Tools, Phoenix or Toshiba Card Manager, IBM CardWizard or a similar sounding group. 2.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 95 Software Note: It is recommended to make backup diskettes prior to installation. 1. You will be prompted with the “New Hardware Found” message. Click the “OK” button. 2. The “Update Device Wizard” window will appear. Insert the Windows 95 drivers diskette that was included with your modem. (If the diskette was not included or lost, the drivers can be downloaded from our Web site). Then click the “Next”button.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 95 Software (Continued) 3.The Make sure that your floppy disk drive is selected for the location of the driver. 4. Note that the “Device Found” has changed from Standard PCMCIA Card to the Viking PC Card Modem.* Then click the “Finish” button. *The Viking K56Flex PC-Card Modem is used as an example. Your installation is now complete.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software 1.You will be prompted with the “New Hardware Found”message. Then “Add New Hardware Wizard” window will appear. A message in the window will read “This wizard searches for new drivers for: Standard PCMCIA Card Modem.” Click the “Next” button. 2. A new message inside the “Add New Hardware Wizard” window will read “What do you want Windows to do?” Select “Search for the best driver for your device. (Recommended).
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software (Continued) 3. The next message that should appear in the “Add New Hardware Wizard” is “Windows will search for new drivers in its driver database on your hard drive, and in any of the following selected locations. Click Next to start the search.” Select “Floppy disk drives.” Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software (Continued) 5. The final message in the “Add New Hardware Wizard” should show your new Viking modem at the top, for example: Viking V.90+K56Flex PC-Card Modem. A message “Windows has finished installing the software that your new hardware device requires” should also appear. Click the “Finish” button. Your installation is now complete.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows CE 1. Once the modem is inserted into the PC Card slot, a window will appear with a message like “PC Card Detected in Slot 1.” If you are running on battery power, it will ask you if wish to continue using battery power. Click on the “Yes” button. 2. The modem can be verified by clicking on the “Start” button. Then select “Settings/Control Panel/System.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows NT 4.0 Note: Before installing your PC Card modem,“Service Pack 3”must be installed on your system. Also RAS (Remote Access Services) must not be installed. Please refer to your operating systems “Owner’s Manual” for more information. 1. Insert the diver diskette that was included with your modem. (If the diskette was not included or lost, the drivers can be downloaded from our Web site) 2.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows NT 4.0 (Continued) 4. The Viking modem will now appear in the window. Click “Ok” and then click “Next.” Now click the “Finish” button. The “Modem Property” window will appear. Click “Close.” Your installation is now complete.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation This section will cover the steps necessary to install the drivers needed to use a cellular phone with your Viking PC Card modem. Note: The supplied software is preloaded with the Motorola StarTac driver. Drivers for other supported cellular phones can be found on our Web site at: www.vikingcomponents.com Note: Cellular phone cables are required for this option.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation (Continued) 3.Select your cellular phone from the top of the window. Click on the “Select” button. Then click on the “OK” button. Note: If you do not see your cellular phone listed, please contact Viking technical support for assistance. 4. Click on the “Load Now” button and the firmware will be loaded onto the modem. 5. A window will appear stating that “Firmware Flash Load Succeeded.” Then click on the “OK” button. 6.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation (Continued) Trouble Shooting: Open a Hyper Terminal test window (Start/Programs/Accessories/Hyper Terminal) and type: AT^ i then press “Enter.” This should tell you what driver is installed. In Hyper Terminal type AT^T6 then press “Enter.” This should give you a 176 telling you that the driver is installed,the phone is connected and it is working.* Then you can type ATDT[and a local phone number] to see if the phone dials.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Using Data and Fax Communication Software Usually, most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 4 Technical Notes This chapter covers COM port and IRQ settings information necessary when the system does not automatically configure the fax/modem properly. This chapter is broken up by operating systems sections. Go to the sections covering your operating system. Mac OS 7.5.3 or Later Extension Folder In a Macintosh there are two files in the “Extensions”folder that are required to add functionality to the Viking fax/modem card.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Determining COM ports and IRQ settings (Continued) If your computer has card and socket services software other than those listed, consult your computer documentation for more information about card and socket services. Setting COM Ports and IRQs Because COM ports share IRQs, there is the possibility of conflicts between the modem and other serial devices.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Checking and Changing COM Port IRQs 1. Determine your modem’s COM Port and IRQ configuration. (Refer to the previous section.) 2. In the “Program Manager,” select the “Main Group.” 3. Select the “Control Panel.” 4. Double click on “Ports.” 5. Double click on your modem’s COM Port. 6. Choose the “Settings” button, then choose “Advanced.” 7. In the “Advanced Settings” window, make sure the IRQ number is matching the current IRQ setting. 8.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 5 Troubleshooting This chapter will cover some solutions to some common problems you may experience when installing your Viking PC Card modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 47, on contacting Viking for support. For software problems, please refer to the communication software “User Guide” for solutions.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE General (Continued) Problem Solution Modem does not respond, modem • If the modem stop after the computer enters power-savcommunication error or modem ing mode, disabling this feature is recommended. not found. (continued) Modem does not fit. • Be sure the correct end of the modem is in the PC Card slot. Refer to the arrow on the modem. • Check the pins inside your PC Card slot to make sure none of them are damaged or bent.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE General (Continued) Problem Modem does not fax Solution • Did you select the correct fax class? Check your software, select another fax class and try again. • Do you have another communications program open? If so, close it. • Did you select the correct printer in your application? For example, fax/modem.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Mac OS 7.5.3 or Later • If you choose to change the slot (upper to lower or vice versa), you must change the port in your Setup - Modem menu of the MacComCenter software. • If your modem has difficulty operating, verify the modem settings. In the example above we have entered only the pertinent information. To access this screen, simply open the hard drive and go into the MacComCenter folder. Click on the “MacComCenter” program.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 3.x If CardTest gives you an error, you may have the CSS (Card and Socket Services) that came with your system installed improperly. If QuickLink displays one of the following error messages: Can not find WIN.COM in your path OR Windows is not properly installed Simply start Windows and install QuickLink from File Manager.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 6 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter, to operate your modem directly from the terminal mode. Guidelines “AT”precedes most commands. Enter the AT commands exactly as they appear in the following Command column.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function I3 I4 I5 I6 I7 L0 L1 L2 L3 M0 M1 Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision. Reports the DAA code (W-class models only). Set low speaker volume. Set low speaker volume. Set medium speaker volume. Set high speaker volume. Turn speaker off.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function X1 Report basic call progress result codes and connections speeds (OK, CON NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR. Report basic call progress result codes and connections speeds, i.e., OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not detected), No ANSWER, CONNECT XXXX, and ERROR.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 &G1 &G2 &J0 &J1 &K0 &K3 &K4 &K5 &K6 &L0 &L1 &M0 &M1 &M2 Disable guard tone. Disable guard tone. Enable 1800 Hz tone. Set S-Register response only for compatibility. Set S-Register response only for compatibility. Disable DTE/DCE flow control. Enable RTS/CTS DTE/DCE flow control. Enable XON/XOFF DTE/DCE flow control. Enable transparent XON/XOFF flow control.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 &T2 &T3 &T4 &T5 &T6 &T7 &T8 &V &W0 &W1 &X0 &X1 &X2 &Y0 &Y1 &Zn=x %E0 %E1 %E2 %L %Q %TTn \Kn Initiate local analog loopback. Returns ERROR result code. Initiate local digital loopback. Allow remote digital loopback. Disallow remote digital loopback request. Request an RDL without self-test. Request an RDL with self-test. Initiate local analog loop with self-test. Display current configurations.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE. \N0 Select normal speed buffered mode. \N1 Select direct mode. \N2 Select reliable link mode. \N3 Select auto reliable mode. \N4 Force LAPM mode. \N5 Force MNP mode. +MS +H0 +H1 +H2 +H3 Select modulation. Disable RPI.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE ECC Commands Command Function %C0 %C1 %C2 %C3 Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. \A0 \A1 \A2 \A3 \Bn Set maximum block size in MNP to 64. Set maximum block size in MNP to 128. Set maximum block size in MNP to 192. Set maximum block size in MNP to 256. Send break of n x 100 ms.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE MNP 10 Commands (Continued) Command Function @M0 @M1 @M2 @M3 - @M10 @M11 @M12 @M30 Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -11 dBm. Select initial transmit level of -12 dBm. Select initial transmit level of -30 dBm. :E0 :E1 Disable the compromise equalizer. Enable the compromise equalizer.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Fax Class 1 Command Function +FCLASS=n +FAE=n +FRH=n +FRM=n +FRS=n +FTH=n +FTM=n +FTS=n Service class. Data/fax auto answer. Receive data with HDLC framing. Receive data. Receive silence. Transmit data with HDLC framing. Transmit data. Stop transmission and wait.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N +FHNG +FK +FLID= +FLPL +FMDL? +FMFR? +FPHCTO +FPOLL +FPTS: +FPTS= +FREV? +FSPL +FTSI: Transmit page punctuation. Call termination with status. Session termination. Local ID string. Document for polling. Identify model. Identify manufacturer. Phase C time out. indicates polling request. Page transfer status. Page transfer status. Identify revision. Enable polling. Report the transmit station ID.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 7 Modem Driver & Firmware Upgrades Your Viking PC Card modem can be upgraded by updating its drivers and through firmware upgrades. These upgrades can be downloaded from Viking Components Web page at: www.vikingcomponents.com Once you have reached Viking’s Web site, select “Support.” Then select “Software” and finally select “Viking Components PC Card Modems.” Scroll down to your modem and select the file you wish to upgrade your modem with.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day. Before calling Technical Support, please prepare to have the following available: • Modem part number or Viking bar code on the modem. • Machine type. • Operating system. • Detailed descriptions of questions and/or problems.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. This equipment uses RJ11 jack. An FCC compliant telephone cord and modular plug are provided with this equipment.
VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR WARRANTY All Viking Components products have been thoroughly tested free of defects in material and workmanship. If any malfunction should occur while used in its recommended environment, Viking, at its option, will repair or replace this product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified.
