Use and Care Manual

35
Warranty
FREESTANDING GAS/DUAL FUEL RANGES
BUILT-IN GAS RANGETOPS WARRANTY
TWO YEAR FULL WARRANTY
Freestanding ranges and built-in rangetops and all of their component parts, except as detailed below*, are warranted to be free
from defective materials or workmanship in residential housed hold use for a period of two (2) years from the date of original retail
purchase. Viking Range, warrantor, agrees to repair or replace at its option, any part which fails or is found to be defective during
the warranty period. Warranty service must be performed by a Viking Range LLC authorized service agency or representative.
*90 Day Cosmetic Warranty: Products are warranted to be free from cosmetic defects in material or workmanship for a
period of 90 days from the date of original retail purchase. This warranty covers manufacturing based defects only and
does not cover issues resulting from handling or installation. Inspection of the product should be made at time of
delivery. Any defects must be reported to the selling dealer within the 90 day period. Viking Range LLC uses the most up
to date processes and the best materials available to produce all color finishes. However, slight color variation may be
noticed because of the inherent differences in painted parts and porcelain parts as well as differences in product location
and natural or artificial lighting. Warranty service must be performed by a Viking Range LLC authorized service agency or
representative.
*90 Day Residential Plus: Viking products are designed and certified for residential use only. They are not intended for use
in commercial applications. Viking products should only be used in accordance to national and local codes. Viking is not
responsible for property damage or injury resulting from use in a commercial application. To support the manufacturing
quality of its appliance’s Viking will provide a full 90 day warranty for products used in “Residential Plus “applications. This
“Residential Plus” warranty applies to applications where use of the product extends beyond residential use but is in
compliance with national and local code. In some jurisdictions these applications are zoned as residential. Examples of,
but not limited to, such applications covered by this warranty are bed and breakfasts, fire stations, private clubs,
churches, condominium/apartment common areas etc. Under this "Residential Plus" warranty, the product, its
components and accessories are warranted to be free from defective material or workmanship for a period of ninety (90)
days from the date of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any
part which fails or is found to be defective during the warranty period. This warranty covers parts and labor. This warranty
excludes use of the product in all commercial locations such as restaurants, food service locations and institutional food
service locations.
FIVE YEAR LIMITED WARRANTY
Any surface burner, oven burner or bake element which fails due to defective materials or workmanship in normal residential use
during the third thru the fifth year from the date of original retail purchase will be repaired or replaced free of charge for the part
itself, with the owner paying all other costs, shipping, handling and labor. Aesthetic conditions such as corrosion, scratching,
discoloration, carbon/food build up or similar blemishes due to normal wear and tear or improper use or lack of maintenance is
excluded from this warranty.
WARRANTY TERMS
This warranty extends to the original retail purchaser of the product warranted hereunder and to each transferee owner of the
product during the term of the original purchaser’s warranty. The warranty is transferable by the original retail purchaser via home
sale only. If a transferee owner is unable to provide proof of purchase from the original purchaser and the product has not been
previously registered, the production date of the product, located in the serial number on the product, will serve as the effective
warranty start date.
The activation date of the warranty begins from the date of original retail purchase. In the case of new product purchase via
building development sales, activation begins from the earlier date of either certificate of occupancy or 24 months from date of
manufacture. Note date of manufacture is identified by serial tag on product.
This warranty does not cover units purchased as b-stock, liquidation, salvage, seconds, refurbished, as-is, used products.
This warranty shall apply to products purchased in the United States and Canada. Products must be purchased in the country
where service is requested. Warranty service must be performed by a Viking Range LLC authorized service agency or
representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to the
product for any reason, alteration, improper installation, improper operation, or repair service of the product by anyone other than
a Viking Range LLC authorized service agency or representative. This warranty does not apply to commercial usage. Warrantor is
not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract or
otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitations do not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon
request, and making the product reasonably accessible for service. If the product or one of its component parts contains a defect
or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to remedy the defects or
malfunctions, the owner is entitled to either a refund or replacement, at the warrantor’s discretion of the product or its
component part or parts. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder,
shall in no case exceed the price of the goods or service or part thereof which gives rise to the claim.
WARRANTY SERVICE
Under the terms of this warranty, service must be performed by a Viking Range LLC authorized service agent or representative.
Service will be provided during normal business hours Labor performed at overtime or premium rates shall not be covered by the
warranty. To obtain warranty service contact Viking Range LLC Customer Care at 1-888-845-4641. Please have model number, serial
number, and date of original purchase available when calling. IMPORTANT: retain proof of original purchase to establish warranty
period. The return of the owner registration card is not a condition of warranty coverage. You should, however, return the owner
registration card so Viking Range LLC can contact you should any question of safety arise which could affect you. Any implied
warranties of merchantability and fitness applicable to the above described burner assemblies, infrared rotisserie burners, grill
grates, and stainless steel parts are limited in duration to the period of coverage of the applicable express written limited
warranties set forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary
from jurisdiction to jurisdiction.
Specifications subject to change without notice.