Warranty Guide

ManualsBrandsVilla Barcelona ManualsFlooring8.66-in Gray French Oak Wirebrushed Engineered Hardwood Flooring (27.14-sq ft)

Document ID#: VBHF_LW_062320

Residential Warranty Page 1 of 5

Villa Barcelona

Limited Residential Warranty for Engineered Hardwood Flooring

Congratulations on purchasing your Villa Barcelona Hardwood Flooring. All of our engineered

hardwood floors are manufactured under the strictest quality controls. We hope you will enjoy

your new floor at home.

Villa Barcelona is pleased to offer you the following Residential Warranty Program on all

prefinished flooring products installed following recommended installation guidelines and

complying with floor maintenance procedures and specific relative humidity conditions within

your home. Temperature should be maintained between 60-80 degrees and relative humidity

between 30-50%.

This residential warranty is extended to the original purchaser of our prefinished hardwood

floors. It applies strictly to residential and light commercial environments (business offices

only). This warranty is not transferable to subsequent owners.

Pre-Installation Warranty

Villa Barcelona Hardwood Floors are manufactured to the highest quality standards. However,

it is the responsibility of the owner and installer to inspect each plank for quality, color, and

finish before installation. This warranty does not cover materials with visible defects once they

are installed. Please immediately contact your retailer if you are not satisfied with the planks

before cutting it. Since wood is a product of nature, standard industry practice allows for up to

5% flooring shipped to have milling, handling, finish and/or grade defects. This warranty

applies only to material that is excess of this 5%. Villa Barcelona will replace or refund the

purchase price of material deemed to be defective in excess of this 5%.

FOR TECHNICAL SUPPORT, PLEASE CALL 800-758-9580

Product Variance from Sample

There is always some variance in wood tones due to the natural characteristics of hardwood.

Samples which have been subjected to excessive light may be slightly different or have aged

over time may not be representative of the product as it is now being produced. This is not

considered a manufacturing defect. No claim will be accepted for installed material due to

sample and product color difference. Any material returned for deviation from sample color

must be in new unopened cartons (one carton may be opened for comparison but it must be

properly repackaged). Our products are handcrafted and because of this there may be some

difference in scraping and/or texturing of the surface as a result of the natural characteristics of

the materials used. This is not considered a manufacturing defect. You may have to pay a

restocking fee if material is found to be within manufacturer’s specification for color range.

Full Lifetime Structural Warranty

Villa Barcelona offers a lifetime warranty to the original purchase that our engineered flooring

Summary of content (5 pages)

PAGE 1
Document ID#: VBHF_LW_062320 Villa Barcelona Limited Residential Warranty for Engineered Hardwood Flooring Congratulations on purchasing your Villa Barcelona Hardwood Flooring. All of our engineered hardwood floors are manufactured under the strictest quality controls. We hope you will enjoy your new floor at home.
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products will not delaminate, if our flooring is not exposed to excessive moisture or other environmental conditions such as low relative humidity or extreme temperature changes. Our products are not approved for outdoor use or in areas where environmental controls are not maintained.
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Document ID#: VBHF_LW_062320    within your home at all times during the year. Use of a humidification system may be required to maintain proper humidity levels to avoid excessive drying of the wood flooring. Seasonal gapping should be expected. Surface checking can be expected if the proper humidity level is not properly maintained within 10 percentage points of the recommended relative humidity levels (30% -50% RH) or if the floor’s surface temperature exceeds 82°.
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    suggest cleaning solutions, however any action or product you use is your responsibility. We do not warranty any cleaning products or suggested solutions. Normal color variations and natural characteristics of real wood products discovered AFTER the flooring is installed. The normal wearing of the finish in high traffic areas, pivot points, and seating areas. Gloss reduction is not considered wear through, and therefore is not covered under the finish warranty.
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Document ID#: VBHF_LW_062320 Additional Terms of the Warranty The foregoing sets forth Villa Barcelona’s sole obligations and liability under the Warranty. The Warranty is an exclusive remedy and is in lieu of all other express and/or statutory warranties. Villa Barcelona disclaims all warranties not expressly set for the above. To File a Claim If you need to file a claim under the Villa Barcelona Warranty Program, you must first contact your retailer or builder within 3 months of experiencing a problem.