User's Manual

40
10.1 Troubleshooting
Pleasecheckthequestionsfeaturedwithinthechartbeforecontactingyourserviceprovider.Ifyou
require additional assistance, please contact your service provider or VINCI Customer Service at
vincigenius.com/support.
Question Cause Answer
InternetExplorer
app cannot connect
to the Internet.
Your service provider does not
offer such a service or you may
have to subscribe.
Contact your service provider to
determine your subscription options.
Incorrectconguration.
Visit support.microsoft.com to
determinehowtocorrectlycongure
InternetExplorer.
SIM Card Error
The SIM card is damaged. Consult your service provider.
The SIM card has been incorrectly
inserted.
ChecktheSIMcardtoensureitwas
inserted properly.
Metal surface of the SIM card is
not clean.
Cleanthemetalsurfacewithaclean
cloth or tissue. Never use any liquids to
clean your SIM card.
PoorSignal
You may be located in an area
withpoorsignalstrength(e.g.
high-rise building or in a
basement.)
Receivecallsinplaceswhereagood
signal is available.
You may be using your Tab during
peak hours.
Try using your Tab at a different time
during the day.
FailtoPowerOn Thebatteryisrunninglow. Charge the battery.
FailedtoConnectto
theNetwork
Invalid SIM card. Consult your service provider.
Out of the GSM service area. RelocateyourTab.
Poorsignal. RelocateyourTabtoaplacewitha
strong signal, and then try again.
FailedtoCharge
Inconsistentvoltagebetweenthe
ACoutletandthecharger.
Ensure consistent voltage.
Non-standard charger.
Use the charger designed for this Tab.
Contact VINCI Customer
Service at vincigenius.com/support
if you have further questions.
Improperly connected to the main
poweroutlet.
Check the connection.