User's Manual

19
VINCI Tab III M Applications
The touch screen responds slowly or is unresponsive
• Remove the protective cover from the touch screen.
• Ensure ngers are clean and nails are short.
• Restart the device.
• Check for damage to your touch screen – if damage is detected, contact Customer
Service at vincigenius.com/support for a replacement under warranty. If your
warranty expired and the device is damaged, stop using the VINCI Tab III M.
The touch-screen freezes or is unresponsive
• Restart the device by pressing and holding the Power button for 5 - 10 seconds.
• If a restart does not solve the problem, contact the Customer Service at
vincigenius.com/support.
Unable to open Settings after pressing the Menu button
• Make sure the device is not connected to an electrical outlet. Note: During charging,
the device may not be fully functional.
The device beeps and the battery icon ashes
• The battery is low. Recharge the battery using the charger provided and micro-USB to
USB connector cord.
The battery icon shows uctuating battery life
• When the battery is nearly drained, the battery-life indicator in the battery icon
can no longer accurately indicate remaining battery life causing it to uctuate.
Recharge the battery.
The battery did not fully charge
• VINCI Tab III M has a large battery capacity and therefore requires 8 hours to fully
charge.
• VINCI Tab III M should be turned on to charge. If there is not enough power in the bat-
tery
to turn on the VINCI Tab III M prior to charging, you may need to charge the battery for
24 hours before it is able to turn on.
• Please ensure that the batteries have had adequate time to fully charge.
The battery does not charge properly or the device turns off
• If the battery does not seem to charge, your charger may no longer be properly
functioning. Contact VINCI’s Online Technical Support at vincigenius.com/support.