User Guide

Terms and Conditions
16
Vinotemp
International Corp. (“Seller”) and the person or entity that acquires these goods from Seller (“Purchaser”) hereby fully agree to the following terms and
conditions of the sale: Shipping fees are the responsibility of the Purchaser whether freight prepaid or freight collect. Seller assumes responsibility for the goods
sold to the Purchaser until the goods have reached Purchaser’s delivery address (FOB Destination) and the delivery receipt is signed clear. Seller is not responsible
for the carrier’s late delivery, missed delivery, unpaved roads, remote locations, stairs, elevators, narrow door openings and other such issues in attempting to fit or
deliver the goods into the Purchaser’s location. Delivery to remote locations may require additional fees. Remote location may be defined at the discretion of the
carrier as more or less than 50 miles from the nearest major city. Purchaser assumes all responsibility for additional costs related to freight such as access,
measurement, installation, hook-up, wiring, moving and storage of the goods, flight of stairs, carrier’s inability to safely and/or adequately deliver, inability to use the
building elevator to lift the goods, narrow openings, along with any additional costs to deliver or redeliver the product properly. Make sure to review access to the
property and size of the product ordered. The transportation of all goods is subject to the terms and conditions which the carrier imposes on Purchaser. Installation
is the responsibility of the Purchaser. If white glove delivery was ordered and cannot be performed properly, or access is hindered in any way, Purchaser agrees to
acce
pt delivery curbside. If Purchaser will calls or pays for their own freight responsibility transfers to the Purchaser when the Purchaser or Purchasers freight
compa
ny picks up the unit from Seller.
White Glove Delivery: White glove delivery is defined as follows: Delivery will be to the 1st floor only, easy access and NO STAIRS, Doors aligned, feet attached
(if necessary) and removal of packaging. Customer agrees that any additional request will result in additional charges. White glove delivery is not included for
returns or Non-New Units.
Note: Shipping and handling fees for products over 300lbs are for threshold delivery. White glove delivery is available by request for an additional fee.
Freight discussed is Continental USA (excluding Alaska), cost is additional please email us at [e-mail]
f
or a quote.
All damages must be noted at time of delivery. If a bill is signed that there is no damage, buyer accepts delivery as free and clear. Any claim for damages of the
goods, when FOB Destination, that incurred during shipment by the carrier are insured and handled directly with the carrier by the Seller if noted on the receipt and
notified within 48 hours of delivery. OPEN AND INSPECT YOUR DELIVERY. When FOB Destination, if the item is damaged by the freight company, and Purchaser
cancels rather than accepts a replacement, the order can be cancelled by paying for freight costs both ways and a 35% restocking fee for stocked items. No
cancellation or refunds on custom/made or made to order products. When shipped 3rd Party (FOB Warehouse), Purchaser assumes all responsibility for delivery,
payment of freight and freight claims for damages during shipment. Manufacture defects will be handled directly with Seller, subject to the limited warranty below.
All sales are final. Unless authorized in writing by the Seller, Purchaser may not return the goods under any circumstance. If Seller agrees in writing to take back
stocked goods, there will be a restocking/service fee that is 35% of the purchase price of the goods and freight both ways (product must be new, unused, and in
original packaging). If Purchaser returns goods claiming that the goods are defective and goods are found to be in working condition by the Seller, Purchaser is
liable for the cost of freight both ways plus and a service fee that is 35% of the purchase price of the goods. Built-to-Order and Custom products are non-returnable,
non-refundable. Purchaser must notify Seller of non-conforming goods within 48 hours of receipt, after which time all goods are deemed accepted by the Purchaser.
If an order has been placed and production has not started, cancellation of your order will be a 15% charge. If Purchaser tenders payment with a check that has
insufficient funds (NSF), a collection fee plus NSF fee of $50 will be added to the invoice, which Purchaser agrees to pay promptly. If Purchaser puts a stop
payment on a check or credit card for any reason, Purchaser agrees to pay for all costs associated with the Seller’s collection or litigation of such a claim, including,
without limitation, general and special damages, court costs and attorneys’ fees. Finance charges begin the date of invoice. Title to the goods reverts back to the
Seller in the case of non-payment of goods or services. All fees and costs to retrieve the product, cost of freight, legal costs, collection fees and court fees, credit
card fees and interest rate of 18% (annual rate) will be the responsibility of the Purchaser. In a credit card dispute, Purchaser assumes and must immediately pay
any “credit card arbitration” fees and chargeback fees which the credit card companies charge at the time of the chargeback. Any disputes not resolved within 30
days from the invoice date will be reported to credit reporting agencies.
LIMITED WARRANTY: Seller warrants that the goods will be free of defects in materials and workmanship as follows:
Furniture style (wood) wine cabinets made in the U.S.: all cooling unit parts only for a period of 5 (five) years; cabinetry and labor (uninstalled) for a period of 12
(twelve) months.
Metal cabinet wine units: parts and labor for cooling system and cabinetry for a period of 12 (twelve) months.
For Designer Series units: parts and labor for a period of 12 (twelve) months from date of sale, compressor parts 5 years.
Thermoelectric Units: 90 (ninety) days (including Wine Coolers, Beer Dispensers, Humidor, Portofino Wood Cellars, and Refrigerators).
Wine-Mate Split and Ducted Systems and other installed cooling units are parts only for 1 year, no labor. Self Contained Wine-Mate Cooling Systems are 5 years
parts, 1 year labor. Removal and reinstallation of cooling units is not included.
Wine Accessories, Racking Systems, Parts and Other miscellaneous items is a 30 day warranty.
Il Romanzo units: Warranty 90 (ninety) days. Replacement part 12 (twelve) months from the date of sale.