Owner's Manual

Damage: All damages must be noted at time of delivery. If a bill is signed that there is no damage, b
uyer accepts delivery as free and clear. Any claim for damages of the goods, when FOB Destinatio
n, that incurred during shipment by the carrier are insured and handled directly with the carrier by t
he Seller if noted on the receipt and notified within 48 hours of delivery. OPEN AND INSPECT YOU
R DELIVERY. When FOB Destination, if the item is damaged by the freight company, and Purchase
r cancels rather than accepts a replacement, the order can be cancelled by paying for freight costs
both ways and a 35% restocking fee for stocked items. No cancellation or refunds on custom/made
or
made to order products. When shipped 3rd Party (FOB Warehouse), Purchaser assumes all respon
sibility for delivery, payment of freight and freight claims for damages during shipment. Manufactur
e defects will be handled directly with Seller, subject to the limited warranty below.
Fees: All sales are final. Unless authorized in writing by the Seller, Purchaser may not return the go
ods under any circumstance. If Seller agrees in writing to take back stocked
goods, there will be a restocking/service fee that is 35% of the purchase price of the goods and frei
ght both ways (product must be new, unused, and in original packaging). If Purchaser returns good
s claiming that the goods are defective and goods are found to be in working condition by the Seller,
Purchaser is liable for the cost of freight both ways plus and a service fee that is 35% of the purchas
e price of the goods. Built to Order and Custom products are nonreturnable, nonrefundable. Purcha
ser must notify Seller of nonconforming goods within 48 hours of receipt, after which time all goods
are deemed accepted by the Purchaser. If an order has been placed and production has not started,
cancellation of your order will be a 15% charge.
If Purchaser tenders payment with a check that has insufficient funds (NSF), a collection fee plus N
SF fee of $50
will be added to the invoice, which Purchaser agrees to pay promptly. If Purchaser puts a stop paym
ent on a check or credit card for any reason, Purchaser agrees to pay for all costs associated with th
e Seller's collection or litigation of such a claim, including, without limitation, general and special da
mages, court costs and attorneys' fees. Finance charges begin the date of invoice. Title to the good
s reverts back to the Seller in the case of nonpayment
of goods or services. All fees and costs to retrieve the product, cost
of freight, legal costs, collection fees and court fees, credit card fees and interest rate of 18% (annu
al rate) will be the responsibility of the Purchaser. In a credit card dispute, Purchaser assumes and
must immediately pay any “credit card arbitration” fees and chargeback fees which the credit card c
ompanies charge at the time of the chargeback. Cancelled orders using a Credit Card will have an a
dditional fee of 3% deducted from the refund.
Any disputes not resolved within 30 days from the invoice date will be reported to credit reporting a
gencies.
LIMITED WARRANTY: Seller warrants that the goods will be free of defects in materials and workm
anship as follows:
Furniture style (wood) wine cabinets made in the U.S.: all cooling unit parts only for a period of 5 (fi
ve) years; cabinetry and labor (uninstalled) for a period of 12 (twelve) Months (Model numbers “Vin
o” and “Custom”.
Metal cabinet units (appliances) (compressor) (made in China and Denmark)(Model numbers start
with EL, VT, IL, or EP: parts and labor for cooling system and cabinetry for a period of 12 (twelve) m
onths.
Thermoelectric Units: 90 (ninety) days (including Wine and Beverage Coolers, Beer Dispensers, H
umidor, Portofino Wood Cellars, and Refrigerators). (Models start with EL, VT, IL or EP). WineMate
and Cellar Tec (WM, Wine Mate or CT)(Wine Cooling Units) Split and Ducted Systems and other ins
talled cooling units are parts only for 1 year, no labor. Self Contained WineMate Cooling Systems ar
e 5 years parts, 1year labor. Removal and reinstallation of cooling units is not included.
Wine Accessories, Racking Systems, Parts and Other miscellaneous items is a 30 day warranty.
Il Romanzo units: Warranty 90 (ninety) days. Replacement part 12 (twelve) months from the date of
sale.
Non-New Units (Scratch & Dent/Refurbished/Floor Models), warranty for compressor units is 90 da
ys from your dated invoice and 30 days for thermoelectric units (parts for function only, not cosmeti