Owner`s manual

20
If your VIOLA component must be serviced, please contact your
dealer. Your dealer will then decide whether the problem can be
remedied locally, or whether to contact the VIOLA factory for further
service information or parts, or to obtain a Return Authorization. The
VIOLA Technical Services Department works closely with your dealer
to solve your service needs expediently.
Important!
Return authorization must be obtained from VIOLA’S Technical
Services Department BEFORE a unit is shipped for service.
It is extremely important that information about a problem be
explicit and complete. A specific, comprehensive description of the
problem helps your dealer and the VIOLA Technical Services
Department locate and repair the difficulty as quickly as possible. A
copy of the original bill of sale will serve to verify warranty status.
Please include the copy with the unit when it is brought in for warranty
service.
Warning!
All returned units must be properly packaged (preferably in their
original packing material), and the proper return authorization
numbers must be marked on the outer carton for identification. If the
packaging to protect the unit is, in our opinion or that of our dealer,
inadequate to protect the unit, we reserve the right to repackage it for
return shipment at the owner's expense. Neither VIOLA nor your
dealer can be responsible for shipping damage due to improper (that
is, non-original) packaging.
Your dealer can order a new set of shipping materials for you if you
need to ship your component and no longer have the original
materials. There will be a charge for this service. We strongly
recommend saving all packing materials in case you need to ship your
unit some day.
WARRANTY
Products of Viola Audio Labs are warranted to be free of defects if
used under normal conditions for a period of five years from the date
of shipment from the factory. This warranty is transferable to
subsequent owners for the balance of the warranty period. Purchasers