Owner`s manual

21
of previously owned equipment should contact the factory to
determine the balance of the warranty period.
SERVICE
If you believe your VIOLA equipment is not functioning properly,
please call your dealer. If you need to return your component, you will
be given a Return Authorization number (RA#) by the factory. This
number must appear on the outside of the shipping box. Returns
without RA# will not be accepted. Returns received in non-standard
boxes will be replaced with new packing at the owner’s expense. If you
need replacement packaging, please contact your dealer or the
factory. Return Authorization numbers (RA#) may be obtained from
your dealer or by calling the factory or email to [e-mail] .
Viola will repair, under the warranty, any defect in the product
except when caused by abusive conditions. Any defect in the product
during the first year shall be repaired for the customer by the
distributor. At VIOLA’S discretion, or if the distributor is unable to
perform the repair, the unit may be returned to the factory for service,
at Viola’s expense, using a factory approved freight carrier. After
repair, the unit will be returned via the same carrier or an equivalent
service.
During years 2 to 5, if the distributor is unable to perform the
warranty repairs, VIOLA will pay return from the factory by approved
carrier provided the unit was shipped to the factory with freight
prepaid. VIOLA will not pay freight if units are returned without a
Return Authorization Number (RA#). VIOLA will not pay the freight if
units are found to be in perfect working order. For non-warranty
repairs it is expected that the customer will pay for shipping both
ways.
Any specific repairs or modifications effected by the factory or
authorized service facility shall be guaranteed for 100% parts and
labor for the unexpired portion of the warranty period or one year,
whichever is longer.
LIMITS
Any unauthorized modifications, repairs or tampering, and/or any
indications of obvious owner abuse, negligence or improper usage, as
determined by VIOLA, will result in the voiding of the warranty.