Owner`s manual

Viola Cadenza Manual Rev 1 Page 15 of 16 7th September 2005
For units returned to the factory under warranty during the first year, VIOLA will pay
for the freight charges both ways. A VIOLA approved shipping company must be
used and the units will be returned to the customer using the same carrier, or an
equivalent service.
For units returned to the factory under warranty during years 2 to 5, the customer is
responsible for paying the shipping charges back to the factory. A VIOLA approved
shipping company must be used. Providing this condition is met, VIOLA will pay the
cost of shipping the units back to the customer.
VIOLA will not pay freight costs if units are returned without a RA number, or if no
fault is found. Customers are responsible for all freight charges for units returned for
non-warranty repairs.
Customers Overseas
Please contact your local VIOLA dealer, or the official VIOLA distributor in your
country. If they are unable to assist you, please contact VIOLA by phone on 1-203-
772-0435, by fax on 1-203-772-0569, or by email at [e-mail]. Should
it become necessary for you to return your unit to VIOLA directly, the same
conditions as apply for US customers must be observed regarding freight charges
and obtaining Return Authorization numbers.
CONTACTING VIOLA
Should you need to contact VIOLA, please note that our office hours are 8 a.m. to 4
p.m. EST and that we cannot respond to telephone enquiries outside of these hours.
Address 315 Peck Street
New Haven, CT 06513
USA
Telephone [phone]
Fax [phone]
Email [e-mail]