BBLP10-013 • bell • fibe tv • REFERENCE guide • INFO: FS/CL produit: guide • Version: ANGLAISE • FORMAT: 5-7/8" x 8-1/2" • COULEUR: CMYK • LIVRAISON: asap Fibe TV Reference Guide 1 BBLP10-013 Fibe TV Ref_guide_E.
BBLP10-013 Fibe TV Ref_guide_E.
Table of contents Your Fibe account information 4 Customer support 5 Fibe TV basics 6 Your remote 8 Accessing “How-to” tutorial videos 9 Search 10 Capabilities of your Fibe HD PVR 10 Controlling live TV 11 Recording 13 Favourites 14 Parental controls 14 On Demand and Pay-per-view 15 Customizable settings 16 Managing your account 17 Fibe Internet online features 17 Your Fibe HD PVR and HD receiver 18 Your Fibe modem 21 Setting up your wireless settings 22 Modifying your wi
Your Fibe account information Keep these important details for your reference.
Customer support Bell Fibe™ TV and Internet support Help with your services bell.ca/fibetvsupport My Bell Manage your Bell accounts online bell.ca/mybell Internet security Protect yourself and computer while online bell.ca/securityservices Telephone support 1 866 797-8686 5 BBLP10-013 Fibe TV Ref_guide_E.
Fibe TV basics Learn the basics of controlling your Fibe HD PVR and HD receiver. Turning on your Fibe HD PVR or HD receiver: 1. On your remote, press the button and then the button. 2. Use the mode controls and the power button to turn on your other components, if you’ve programmed your remote to do so. Changing TV channels: There are a few ways to change channels: • Use the alphanumeric keypad to enter the channel number. • Use the buttons on the remote.
to step backwards or forwards through channels. The browse panel 2. Use displays the title, a picture-in-picture video and relevant information. to browse programs playing later on the channel selected in the 3. Use browse panel. The browse panel shows the title and relevant information of all future programs, such as the start time or rental price of a video. to tune to the program shown in the browse panel or to find out 4. Press more about the program.
Your remote Your remote control is your key to getting the most out of your Fibe HD PVR or HD receiver. Use this chart below .to familiarize yourself with the remote. Mode Controls Turns the currently selected device on or off. Control your Fibe HD PVR or HD receiver. Control your TV (if you have programmed your remote to do so). Control your DVD player (if you have programmed your remote to do so). Control another device (example VCR- if you have programmed your remote to do so).
Alphanumeric Keypad Enter the desired channel number and then press the ENTER button. You can also use this keypad on your remote to enter letters to form your search query when using the Search screen. Entering text using the keypad is exactly like entering text using a telephone or cell phone keypad. The numbers 2 through 9 correspond to letters of the alphabet. The 0 key corresponds to an empty space.
Search Search lets you find your show based on title, keywords, or even the names of the actors. Don’t miss upcoming episodes of your favourite programs. You can program Fibe TV to record shows up to two weeks in advance. Just use Search to find the show you want to record, highlight it and press record. To find out more about controlling the search feature, follow the steps below or watch a quick video demonstration through On Demand, by pressing the button on your remote.
For example: • Choose to watch four different live programs on four different TVs at the same time. OR • Watch one live program and record 3 other programs at once. If you want to watch a live program while all of the live channels are in use, you will have the option to: • Stop a recording in order to watch the live broadcast. OR • Wait until a live channel becomes available to watch live TV. You will always have access to your recordings, no matter how many live channels are in use.
The progress indicator updates to display the following information: • The point you’re watching in the recorded portion of the program. (Shown by a vertical line with the time below it). • How far you can rewind or fast-forward the saved portion of the program. (Shown by the shaded areas before and after the point in the program you’re currently watching). • The point at which you’ll be watching live TV again. (Shown as the end of the forward shading). • Press the paused it.
Recording To find out more about recording, follow the steps below. Recording live TV: 1. Tune to a TV program. . A Recording confirmation message appears. To confirm whether 2. Press and then press . to continue or stop recording, use 3. To stop recording at any time, press . Scheduling a recording: 1. Press and use to find the program you want to record. to schedule a recording of the selected program. A Recording 2. Press a second confirmation will appear. If the program is a series, press again.
Favourites You can create simplified program listings that contain only the channels you watch most often. 1. Press . to select Settings then select Television. Use 2. Use . Favourite Channels and press to select 3. Add additional channels you wish to include. to select the channel you want to remove 4. To remove a channel, use . The check mark beside the channel will disappear to and then press indicate that it’s been removed from the Favourites List. 5. Use to select Save and then press .
4. Use to select the Change button beside the setting you’d like to modify and then press Select to display the corresponding settings screen. 5. Customize your Parental Controls to suit your household needs. 6. When you’ve finished making your changes, use to save your changes. then press to select Save and On Demand and Pay-per-view On Demand is your personal video store. Presss on your remote control to instantly browse a large library of content and view what you want, when you want it.
Renting Pay-per-view programs: 1. Press . to scroll down through the Fibe TV Guide to find the Pay-per-view 2. Use program you want to watch. These programs are marked with the call to choose a program, letters PPV following the channel number. Press and it’s information will appear. 3. Use to select Rent and press to confirm your rental. Customizable settings Fibe TV allows you to customize the system to suit your preferences: • • • • • • • • Change the on-screen language (French/English).
Managing your account Simply log into My Bell, just as you would to manage your other Bell services. If you aren’t already enjoying the self-serve convenience of My Bell, it’s quick and easy to register at bell.ca/mybell. Accessing your account information: 1. Go to bell.ca/mybell. 2. Enter your Bell.ca Username and Password in the login area and then click the Log in button.
Your Fibe HD PVR and HD receiver Once you’ve setup your Fibe HD PVR or HD receiver, indicator lights will show you whether you’re connected and receiving an HD signal or recording. • You can have up to six receivers (one Fibe HD PVR and up to five additional Fibe HD receivers) connected to TVs in your house. • Use the buttons on the front of the Fibe HD PVR or HD receiver to navigate the Fibe TV Guide and menus.
Receiver back panel image 1 2 3 4 5 6 7 8 9 10 11 Important note: Do not interchange the power adapters for your Fibe HD PVR with any other Fibe HD receivers. Since they have different electrical power requirements, interchanging them poses a safety hazard. Key Item 1 TO WALL (VIDEO IN) 2 HDMI 3 NETWORK 4 Y Pb Pr 5 S-VIDEO Provides high quality standard definition video output (for audio you must connect either optical output audio out R and L).
Typicial connection setups Most typical HDTV Connections For video use: HDMI (Best) or Component (Very Good) For audio use: HDMI (Best) or Optical (Best) or Audio R and L (Very Good) 1 2 3 4 5 6 7 8 9 10 11 Most typical SD Connections For video use: S-Video (Best) or Video Out (Very Good) For audio use: Optical (Best) or Audio R and L (Very Good) 1 2 3 4 5 6 7 8 9 10 11 20 BBLP10-013 Fibe TV Ref_guide_E.
Your Fibe modem Your Fibe modem is the hub for your Fibe TV service. Connected to your phone line, it gives your Fibe HD PVR and HD receiver access to all your TV and Internet content. You’ll enjoy features like: • Faster download speeds • Proactive speed monitoring and optimization • The most comprehensive security features Important: Make sure that your Fibe modem is always ON. Turning it off will close down your network, and interrupt your service.
Setting up your wireless settings Before you begin, be sure to write down the 8 digit WPA2 key, as indicated on the back of the modem as you will need this to set up your wireless settings. Windows® 7 • Click on the wireless bar located at the right hand side of the system bar. • The list of available wireless networks appears with your network name. Click Refresh network list if yours does not appear. • Select your network name, and click Connect.
Modifying your wireless settings You can manually configure settings on your Fibe modem. To access and modify these settings: 1. Open your web browser. 2. Type http://192.168.2.1 in the address bar, then press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin To find out more about setting an admin password, refer to page 24.
How to set an admin password An admin password is used to protect modem settings from being incorrectly or accidentally altered. Once set, you will need to enter it before making any changes to your settings. To set an admin password: 1. Click System Setting from the left menu. 2. Type a login name in the Type in Admin New Login Name box. 3. Type your password in the Type in Admin New Password and Confirm Admin New Password boxes. 4. Click Apply Changes. 5.
Updating your Internet user ID and access password Important: This should only be changed when directed by a Bell Fibe customer service representative or if you have reset your password through Bell.ca. 1. Click WAN Setting from the left menu. 2. Choose VLAN + 2PPPoE (Internet and TV) and click Next. 3. Type your Bell Internet user ID (b1#) in the User Name box. 4. Type your Bell Internet access password in the Password box. 5. Click Apply Changes. 25 BBLP10-013 Fibe TV Ref_guide_E.
How to change existing wireless settings 1. Click WiFi Setting from the left menu. 2. Select Enable or Disable from the WiFi drop-down menu to turn wireless settings On or Off. Leave the Auto Channel Select at the default value of On. If you experience any interference with your wireless connection change the wireless channel drop-down to a number between 1 & 11. 3. The SSID is the name of your wireless network. To change your network name: a) Type your new network name in the SSID box.
How to reboot (restart) your modem Note: Your Fibe TV service will be interrupted when you reboot/restart your modem and your TV service will remain affected until your modem is up and running again. To restart your modem: 1. Click Reboot Gateway from the left menu. 2. Click Reboot. You can also unplug the modem, wait 2 minutes and plug it back in. This will restart the modem without erasing your saved settings. Important: Clicking the Reboot button will restart only your modem, not your computer.
Fibe TV: Frequently Asked Questions Q. A. How long does the installation generally take? Typical installation time is approximately 4 hours, depending on your individual installation requirements. Q. Can I program the remote control to operate my other home entertainment components? Yes, you can. Refer to the Bell Fibe TV remote guide that came packaged with the Fibe HD PVR or HD receiver for details. A. Q. A.
Q. Who do I contact if there’s a disruption in my Bell Fibe TV and Internet service? A. You should call 1 866 797-8686 to report connection problems. This number should be used to report any problems you encounter. Q. Can I add additional Fibe receivers for other TVs in my household? A. Yes, you can. You can have up to six Fibe receivers in total (your main Fibe HD PVR and up to five additional Fibe HD Receivers).
Fibe Internet: Frequently Asked Questions Q. Why do I get an error message after entering my Bell Internet User ID and Access Password? A. Ensure you enter your user ID and password correctly. These are case sensitive. Both your Bell Internet user ID (b1#) and access password were provided to you at the time of purchase. If you cannot locate these, visit bell.ca/getInternetID or contact us at 1 866 797-8686. Q. My computer detects my wireless network but says it can’t access the network. Why? A.
Q. Why am I being prompted to specify the correct Network interface card (NIC)? A. You may be prompted to specify the correct network interface card (NIC) for the Bell Internet service. This might happen if you have previously installed USB modem drivers on your computer or if you have more than one Ethernet card installed. Select the network card that you have connected to the Fibe Internet modem with the Ethernet cable. Q. How long should my modem cables be? A.
Fibe is a trade-mark of Bell Canada. Windows Live, Windows, Windows Vista and Windows XP are trade-marks of Microsoft Corporation. Mac is a trade-mark of Apple Inc., registered in the U.S. and other countries. BBLP10-013 Fibe TV Ref_guide_E.
