OWNERS MANUAL 210v ACTIVATION AND SERVICE PLAN REQUIRED: VIPER® GPS Service Plans Silver Gold Platinum Fee per Vehicle One Time Activation Fee $99 $25 $199 $25 $299 $25 Service Term (Months) 12 24 36 210v Plan Includes: Connections to VIPER® GPS 100 200 300 VIPER® DLX Warranty (Months) 12 24 36 Extra Connections (100) $49 $49 $49 GETTING STARTED Select a plan at www.vipergps.com and start using your VIPER GPS today! Automated feature access: 1-877-VIPER50 Email: help@vipergps.
VIPER® 210V GPS TRACKING OWNER'S GUIDE READ ME FIRST © Directed Electronics Vista, CA GPS210V 03-06
NON-TRANSFERABLE HARDWARE LIMITED WARRANTY Directed Electronics (Directed) promises to the original purchaser that the GPS automotive tracking unit (the Product), excluding accessories, purchased and installed from a Directed authorized dealer is free from defects in materials or workmanship under normal use and conditions for a period of time equal to the duration of Service Agreement for activation and provision of tracking and notification services of the Product by the purchaser.
TY ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY LAW, AND DIRECTED NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT. DIRECTED HAS ABSOLUTELY NO LIABILITY FOR ANY AND ALL ACTS OF THIRD PARTIES INCLUDING ITS LICENSED DEALERS OR INSTALLERS.
Table of Contents NON-TRANSFERABLE HARDWARE LIMITED WARRANTY . . . . . . . . . . . .3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Inside your VIPER® GPS Tracking Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Creating Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started ESN (Electronic Serial Number) - the sticker can be found on your membership card. sticker will be placed here Enter the following information for future reference.
Getting Help From the www.vipergps.com website you can access Online Help and Frequently Asked Questions (FAQ's). The FAQ and Help pages can be accessed only when logged into the account, if you are experiencing problems creating and accessing your account, please use contact information below. If you do not find what you need VIPER Customer Care will be happy to answer any of your questions.
Inside your VIPER® GPS Tracking Box Your VIPER® Vehicle Protection kit contains the following: ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ The VIPER® 210V Antenna Main Wiring Harness Backup Battery Feature Moduel Installation Kit Installation Guide Owner’s Guide Wallet Card Warranty Card Creating Your Account If you do not already have a VIPER® account you will need to create one before you can use all the features of the VIPER® service.
NOTE: You will be required to read the Service Terms and Conditions in its entirety. Scroll to the end of the agreement for the Accept button to appear and click on it.
2. Click on the "Create New Account" link. This brings you to Account setup. From here you will be able to enter your ESN and VIN numbers, and select your Service Term and Transaction packages. 3. Enter in your contact information. This includes your first and last name, address, phone number etc. 4. Click Continue.
5. Next, enter your VIPER® 210V ESN (found on the product box or on the membership card where you affixed th label), along with the VIN. If you have multiple devices for each of our household vehicles, make sure to correctly match up the each ESN with the VIN so your Viper® Online service functions correctly. 6. Click Continue. 7. Next, you need to select your Service Plan and Connection bundles. From the drop down menus select the Service Plan/Connection bundle.
also choose the optional Connections bundle for each vehicle. 8. Click Continue. 9. Enter in your credit card information and click continue. 10. At this point you can review your purchase selections. If you need to make any changes click on the Back button; otherwise, click on Continue to proceed with the purchase.
11. The Purchase Confirmation page will open. This page is your receipt. It also contains everything you'll need to log into the www.vipergps.com website or use the telephone system; Account Number, User ID and Password. Print this page and keep it for reference. You can now log into the www.vipergps.com website. VIPER® Online The www.vipergps.
computer that meets the requirements outlined below: System Requirements Personal Computer with Intel, AMD, or Cyrix 600 MHz (or higher) Processor 128MB Randon Access Memory (RAM) 1024 x 768 Video Resolution with 16 bit color MS Windows 98 or MS Windows NT4 Workstation (Srvice Pack 6a) or Windows 2000 Professional, (Service Pack 2) or Windows XP (Preferred) MS Internet Explorer 6.
Security Once your account has been created you will be assigned your Account Number, User ID and Password. You will also be required to complete a security question. Things to keep in mind: ❍ There is only one User ID and password for each account. ❍ You can change your password and security answer at any time through the www.vipergps.com website. ❍ Your password must be numeric digits with a minimum of 6 numbers and a maximum of 20 numbers.
The Action icons send commands to the VIPER® 210V device to perform specific tasks: Locate-On-Demand, Door Lock and Unlock, Arm and Disarm, Starter Disable, Starter Enable, Remote Start and Continuous Track. The Action icons are visible from any screen within the web interface. Actions can be performed from the web interface or from a telephone. Locate On Demand: Locate your vehicle (i.e., late, missing, stolen, etc.) and receive its location, speed and heading.
Starter Disable: (Immobilize): Disable your vehicle's starter if it is stolen and receive its location, speed and heading. The next time your vehicle's ignition is turned off and then on, it will not start. Starter Enable: Once it is secure to do so, enable your vehicle's starter from it's disabled state. Continuous Track: Trace the route your vehicle is traveling by receiving the location, speed and heading every five minutes for a total of thirty minutes.
Perform an action from the web: 1. Select vehicle(s) from the Vehicles Tab or Alerts/Actions Tab. 2. Click on the action icon. ❍ If you have enough Alert/Action connections available for the selected action a confirmation message opens asking "This action will debit your account x credit(s). Do you want to proceed with the action?" Select Yes to proceed and No to cancel the action.
Incomplete Actions Your action request was incomplete because the vehicle's location was outside a wireless coverage area. There is no cost when an action does not complete successfully therefore your Alert/Action Connection meter will not be debited. Perform an action from the telephone: 1. Dial the VIPER® access number 1-877-VIPER50 (1-877-847-3750) and enter your User ID and password. 2. Listen to the vehicle menu and press the number corresponding to the vehicle you want to perform the action on.
4. Next, select to wait on the line to receive the response or perform another action or hang-up. 5. Action responses state both the outcome of the action, and the nearest address location of the vehicle. Example: "Your Locate action was successful. Your vehicle is located at 1212 Main Street West, Chicago, Illinois, USA”. Alerts VIPER® Automated Alerts are automatic notifications of events, circumstances and conditions, which are constantly monitored and reported by VIPER® equipped vehicles.
Battery Disconnect: (Early Theft Warning): Know your vehicle's battery has been tampered with, indicating a possible theft, and receive the location. Speed Minder: Deter dangerous driving habits by knowing when your vehicle is being driven at excessive speeds. This feature is set at the factory at 80 mph/128 kph and reports when the speed is driven for more than one minute. The notification reports location, speed and direction.
Alert Notifications VIPER® Automated Alerts are automatic notifications of events, circumstances and conditions, which are constantly monitored and reported by VIPER® equipped vehicles. Customers can receive Alerts via email, phone and a personal digital assistant (PDA). Alerts are always sent to the VIPER® Online website whether the notifications are turned on or off.
Notification Rules: ● Alerts are always sent to the VIPER® website whether or not alert notifications are turned off. ● By default, all alert notifications are turned off. ● The email addresses and phone numbers entered are not lost when a notification is turned off. ● You can have one phone number and two email addresses for each alert. ❍ Remember to include your Area Code with your phone number. Example: (222) 555-1111 in US and Canada. ❍ Separate email addresses with either a comma or semicolon.
● In the Notification Sent column in the Alerts/Actions tab of the Information window a Yes or No indicates whether or not an alert notification was sent for the alert. Understanding the Alert and Action Data The VIPER® system in conjunction with the Global Positioning System (GPS) provides detailed, real-time information about your vehicle. The following data is displayed in the Alerts/Actions tab for each alert and successful action: 1. Vehicle Name: The vehicle's identity. 2.
Service Plans and Connections A Service Plan is a yearly subscription for access to VIPER® On-line. It includes VIPER® website and telephone access. Each vehicle within an account requires its own Service Plan. Service Plans are available in 1, 2, and 3 year terms. Connection credits are the number of alert and action connections available. Each time an action is successful or alert is processed the connection meter is debited.
Common errors such as entering an incorrect expiration date or incorrectly entering a digit in a credit card number can result in an authorization failure. If all of your billing information looks correct, please contact your financial institution for resolution. GPS Technology GPS Accuracy GPS is the most widely used global positioning technology.
canyon are some instances when the direct line of sight may be obstructed. The GPS is a constellation of 24 satellites that orbit the earth. These satellites are continuously transmitting data to the GPS receiver integrated into your VIPER® GPS device, which determines a location. Legal Disclaimers Privacy Policy Directed Electronics has created this Privacy Policy Statement in order to demonstrate our firm commitment to your privacy.
❍ ❍ ❍ ❍ ❍ ❍ ❍ Cookies Third-party sites Protection of Children Online Security Consent Acceptance of Terms Updates and Contact Information AS A VISITOR TO ONE OF OUR WEBSITES, THE FOLLOWING STATEMENTS DESCRIBE THE INFORMATION WE COLLECT AND HOW WE USE THAT INFORMATION: Data Collection Our sites use mail forms to fulfill inquiries or customer and investor requests for additional information.
Data Use We use the IP addresses and other non-personal information of our site visitors to help diagnose problems with our server and to better administer our sites. This information may also be used to improve our web sites, to gather broad demographic information, or to compile aggregate statistics about the number of visitors to our sites and other "site behavior" information.
❍ any other information that is necessary in order for us to conduct business with you. Such information may be collected when you make an agreement with us, purchase a product or service from us, register for a warranty program, sign on to VIPER® Online, provide credit references, apply for credit or when you contact us or one of our employees or visit our website.
credit and/or collections reporting agency or verification of your information with your bank, financial institution or employer. WHENEVER YOU, THE OPERATOR OF YOUR VEHICLE OR ANYONE ACCESSING YOUR VIPER® Online ACCOUNT REQUESTS A SERVICE OR INITIATES AN ACTION OR ALERT, DIRECTED MAY BE REQUIRED TO USE OR DISCLOSE YOUR PERSONAL INFORMATION IN ORDER TO RESPOND.
How can you limit the use and disclosure of your personal information? If you prefer that Directed not use or disclose your personal information for certain of these purposes, you may notify us at any time in writing at the address listed below. If you do not notify Directed, we will consider you to have consented to our continued use, disclosure and retention of your personal information for the purposes stated above or in any agreements with Directed.
Protection of Children Online It is our intention that the Directed web sites be used by adults. Children should always ask their parents or guardians for permission before sending personal information to Directed or to anyone else. We encourage parents to take an active role in their children's use of the Internet.
or remove portions of this statement at any time. Your continued use of any one of our web sites following changes to these terms means you accept those changes. We recommend that users re-visit this Privacy Policy Statement and the Terms of Use page on occasion to learn of any changes. Updates and Contact Information This Privacy Policy Statement was last updated on June 10, 2005. Directed reserves the right to update this Privacy Policy Statement and the Terms of Use from time to time.
© 2006 Directed Electronics Vista, CA GPS210V 03-06
