Product Warranty

TCT Mobile (US), Inc. Limited Warranty
TCT Mobile (US), Inc. warrants to the original retail purchaser of this wireless device that should this
product or part thereof during normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an authorized sales agent. Such defect(s) will be
repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor
directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted against defects
and workmanship that results in product failure within the first twelve (12) months period from the date of
purchase as shown on your original sales receipt. Such defect(s) will be repaired or replaced (with new
or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following conditions occur:
 Non-compliance with the instructions for use or installation, or with technical and safety
standards applicable in the geographical area where your phone is used;
 Connection to any equipment not supplied or not recommended by TCT Mobile Inc.;
 Modification or repair performed by individuals not authorized by TCT Mobile Inc. or its affiliates;
 Changes to the device operating system by the user or third party applications;
 Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
 Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
 Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or
extreme environmental conditions, sand, excess dust and any condition outside the operating
guidelines;
 Rooted devices
 Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty
or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of
its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not
limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do
not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or exclusions may not apply to you.
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How to obtain Support: Contact the customer care center by calling (855-368-0829) or going to
(http://www.alcatelonetouch.com/usa/).We have placed many self-help tools that may help you to isolate
the problem and eliminate the need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile
(alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the
original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email
address with a complete problem description. Only ship the device. Do not ship the SIM card, memory
cards, or any other accessories such as the power adapter. You must properly package and ship the
wireless device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that do not arrive
at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and return your device to the
address provided in the RMA.