User manual

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More about
Web Safe
Protecting you
One of the best things about Web Safe is there’s hardly
anything that can go wrong with it! It’s either on and
protecting you or you can choose to turn it o.
Of course, you might get some comments from other
members of the family if they try accessing a site
that has been determined to be inappropriate – they’ll
be notied when they see a message like this. At this
point, you can choose to explain why the site is no
longer available.
If you suspect there’s a fault with Web Safe, go to our
Service Status page in My Virgin Media to see if there
are problems with it, or any of Virgin Media’s services.
Alternatively, there’s a wealth of information about
Web Safe at virginmedia.com/help
Do I need F-Secure SAFE (internet security) and Web Safe?
Yes, it’s important to remember that Web Safe protects all your devices
connected to your home network, whereas internet security software
protects the device it’s installed on.
Will it block social sites like Facebook, Twitter and You Tube?
The Child Safe mode doesn’t stop regular social sites like Facebook, Twitter
and YouTube from being displayed. It does stop children from seeing websites
that clearly have unsuitable content such as pornography, violence and drugs.
It’s important to remember that social sites can contain unsuitable content,
and while it’s up to the websites themselves to moderate contents and
comments, it’s always worth monitoring your child’s use of these sites.
Will Web Safe parental controls aect my Virgin TV Anywhere
or TiVo parental controls?
Web Safe only applies to your broadband connection and won't change
any of your TV Anywhere or TiVo parental controls.
Will Web Safe work at my friend's house if they also have Virgin Broadband?
Your Web Safe only protects you when you're at home and connected to your
broadband. If a friend has Virgin Broadband and their Web Safe is switched
on, you'll be protected while connect to their broadband.
Does it work on Virgin Mobile?
Web Safe only works on devices that are connected to your Virgin Broadband
at home. If your mobile is connected to your home broadband then you can
browse protected. Once you leave your house you won't be protected.
What more can I do to protect my family from unsuitable content?
We have an online area called Switched on Families that covers the
subject of “parenting in the digital world”. It provides in-depth information
and guidance for parents or guardians with children of dierent ages
about keeping their family safe online. Simply go to virginmedia.com/
switchedonfamilies to nd out more.
Web Safe FAQ’s
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Help
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