Specifications

VirginBroadbandService–ServiceDescription(S FOA) July2007
VIRGINBROADBAND
BROADBAND SERVICESDESCRIPTION
Clickonthepagenumberofthesectionthatyouareinterestedin
1 ABOUTTHISSERVICEDESCRIPTION...................................... ................ 3
2 HOWWILLWENOTIFYYOUOFCHANGESTOTHEAGREEMENT? . 3
3 THESERVICE...... .................................... .................. .................................... .. 3
3.1 Whatistheservice? ...................................... .................. ........................... 3
3.2 Who suppliestheservice? ...................................... .................. .................. 3
3.3 Howwillwesupplytheservicetoyou?............. .................. ............. .......... 4
3.4 Whatdowepr ovideaspartoftheservice?.............. .................. ................. 4
3.5 Coverage......... .................................... .................. .................................... . 4
3.6 DataTransferSpeeds ........ .................. .................. .................................... . 5
3.7 Limitationonconnectiontotheservice ...................................... ................ 5
3.8 Howdoyouregisterfo rtheservice? ................................. .................. ....... 5
3.9 Youremail account... .................. .................................... .................. ........ 6
4 USEOFTHESERVICE .... .................. .................. .................................... ....... 6
5 DATAUSAGELIMITATIONS....................................... .................. ............... 7
6 SERVICECHARGES ........ .................. .................................... .................. ...... 7
6.1 Whatdoest hecostoftheservicedependon?.................. .................. ......... 7
6.2 Whatarethefeesandchargesforusingtheservice? .................................. 8
6.3 MobileBroadbandPrematureevacuationfee................. .................. .......... 8
6.4 Can youchangeyourpricingplan? ............... ............. .................. .............. 8
6.5 Howoftenwillwebill you? ..................................... .................. ................ 9
6.6 Whatw illappearon yourbill? ... .................. .................. ............................ 9
6.7 Wemayuseabillingagenttobill you ............. ............. .................. ............ 9
6.8 Whattypesofpaymentmethodsmay youuse?................... ........................ 9
6.9 Whenmustyoupay yourbill?...................................... .................. ............ 9
6.10 Whathappensif youdo notpay yourbillbytheduedate? .............. ........... 9
7 REQUIREDEQU IPMENT ANDSOFTWARE....................... ....................... 10
7.1 Howdoyouaccesstheservice?........................ .................. ............. ......... 10
7.2 HomemodemandtheSIMcard. .................. .................................... ......... 11
7.3 Yourcomputer ................ .................. .................................... .................. . 11
7.4 Software.................. .................. .................................... .................. ......... 11
7.5 HowdoestheUSBmodem orhomemodemchooseanetworktosupply the
service?...... .................. .................................... .................. .................................. 12
7.6 InternationalR oaming usingMo bileBroadband .................... ............. ..... 12
8 REGISTRATION ......................................... .................. ................................ 12
8.1 Howdoyouconnecttotheservice? ................................. .................. ...... 12