Specifications

VirginBroadbandService–ServiceDescription(S FOA) July2007
4
3.3 Howwill wesupplytheservicetoyou?
(a) Wemaymodifyaspect s oftheserviceandthedeliveryoftheservicetoyouifit
isnecessarytodosofortheefficientoperationof ournetwork. Wemay,for
example:
(i) deliveraccessandcontentviaproxyserversandcaches,
(ii) managethenetworktoprioritiseInternett rafficofcertain typesorusers
overothers,
(iii) blockor filt erspecificInternetports,
(iv) blockincomingandoutgoingemail messageswhichexceed10
megabytesinsize,
(v) limitthenumberofaddressestowhomanoutgoingemail canbesent,
or
(vi) refusetoacceptincomingemailmessagestomailboxesthathave
exceededtheemail storagelimit.
3.4 What do weprovideaspartoftheservice?
(a) Wewillprovideyouwith:
(i) therequiredequipmentyouorderfrom usin yourapplication,
(ii) aselfinstallationkit,
(iii) aprimaryemailaddressandtheo ptionofcreatinganumberof
additional email addresses(furtherinformationcanbefoundonthe
VirginBro adbandwebsite:www.virginbroadband.com.au,
(iv) any additionalservicefeaturesyouhaveselected,and
(v) accesstoCustomerService(seeclause12below). 
(b) Wearenotr esponsibleforinsta lling,maintainingorprovidingonsitetechnical
supportinrelat iontotherequiredequipment.
(c) WewillprovideyouwithanIPaddressthatyourUSBmodem or homemodem
usestoconnecttotheservice. ThisIPaddressremainsourpropertyandmay
changefromtimetotimewithoutanynotificationtoyou.
(d) Youmu stnotconfigureyourcomputertoconnecttotheserviceusingastatic
IP address.
3.5 Coverage
(a) Theserviceisonlyavailableinareascoveredby ournetwork. Youare
responsibleforinquiringwhethercoverageisavailableintheareainwhich you
wouldnormallyusetheservice.