Warranty

VIRTU USA
Freight Receiving Instructions
VIRTU'S OBLIGATIONS:
• Take pictures of the freight before it leaves the dock.
• Package the freight properly for shipment: Palletize, strap and wrap.
• Retain a specific packing slip showing the exact items being shipped.
• Attach highlighted receiving instructions per pallet.
CONSIGNEE'S OBLIGATIONS:
Do not sign POD until you inspect the freight.
Visible Damage - damage is visible upon delivery including carton damage
• Open all packages and inspect for damages.
• Take Pictures
• Note specifically on Delivery Receipt the # of boxes received and all damages.
• DO NOT SIGN POD "SUBJECTTO INSPECTION"
• Have driver sign the PODacknowledging the damage
• If all freight is damaged, refuse freight.
• Carefully inspect the stone countertop
• Freight must be available for inspection by carrier
• Call Virtu USAwith any questions or for assistance
Concealed Damage - Damage not visible upon delivery.
• Immediately contact the carrier to notify them of the concealed damage (must be notified
Within 7 days)
Record the carrier representative's Name, Phone Extension, and Date of contact
• Take pictures showing: (4 different views required)
External carton
Damage product full view
Two angles zoomed in on the damaged area
• Immediately contact Virtu USAcustomer service department assistance
• Keep original packaging intact (do not discard any original packaging)
• Freight must be available for inspection by the carrier
Shortage - Note any missing boxes on the POD and call Virtu USA.
Virtu USA will ship freight and file claims on our dealer's behalf. However, it is the dealer's
responsibility to notify the consignee of the receiving instructions and procedures. Virtu USA
will not be responsible for any damages that not properly reported. Failure to following the
procedure may result in a non-replacement.
VIRTU USA
7471 DoigDr., GardenGrove, CA 92841
714-892-6804 D
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