Specifications

Troubleshooting
Troubleshooting
7574
The battery pack has expanded
Lithium-ion batteries are subject to degradation over time and can expand through repeated
recharging. This is not a malfunction or a potential safety hazard. Please replace the battery pack
if its expansion is a ecting battery life (page 71).
If the battery pack leaks, do not touch it and contact Nintendo Customer Service (page 83).
There is no video or audio output
•
Is the power LED lit?
Press the POWER Button to turn the power on.
•
Has the system been charged?
Recharge the system.
•
Has the Game Card been correctly inserted?
Insert the Game Card gently but  rmly until it clicks into place.
•
Is the system in Sleep Mode?
If the system is in this state, exit Sleep Mode. For more information on how to exit Sleep Mode,
refer to the manual of the software title you are using.
There are black or bright dots on the
LCD screens that do not go away /
There are dark or light patches on
the LCD screens
Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and
should not be considered as a defect. The 3D Screen and Touch Screen have di erent speci ca-
tions, so their colour displays and levels of brightness may di er.
The brightness di ers between
LCD screens
The technical speci cations of the upper and lower screens are di erent, which means their
brightness levels can also be di erent. This is normal and should not be considered as a defect.
The screen hue changes suddenly /
The brightness changes and it be-
comes di cult to see bright colours
•
Is power-saving mode on?
Power-saving mode changes the brightness and colour gradient automatically according to
the content being displayed, to extend the battery charges for longer periods of time. This
can lead to pale colours whitening and other colours changing. To maintain  xed colour and
brightness level, turn power-saving mode o (page 37).
3D images cannot be seen or
are di cult to see
•
Are you using Nintendo DS / Nintendo DSi software?
Nintendo DS / Nintendo DSi software titles cannot display 3D content.
•
Does the content you are viewing support the 3D feature?
Some software and types of content do not support the display of 3D images. Try viewing 3D
images in a di erent Nintendo 3DS software title.
•
Is the 3D depth slider set to the lowest level?
Adjust the 3D depth slider to a level that is comfortable for you (page 29).
•
Is the 3D Screen properly calibrated?
Hold the 3D Screen 30 – 40 cm away from your eyes (page 28).
(If there is any di erence in vision between your left and right eyes, or if you tend to see using
only one eye, the 3D e ects may not work properly or at all. For users with any di erence in
vision between their left and right eyes, it is advised that you correct your vision before use,
for example using spectacles.)
•
Is the 3D Screen dirty?
If there are  ngerprints or other marks on the screen, wipe it using a soft, clean cloth.
Problem Solution Problem Solution
3D images cannot be seen
or are di cult to see
•
Have you attached a commercially available protective sheet to the 3D Screen?
Certain products can obscure the clarity of 3D images. We recommend that you use a protective
sheet that has been licensed by Nintendo. Refer to the instruction information that comes
with the product for details on how to apply.
•
Are you in direct sunlight or an area with a strong light source?
Using the system in areas with strong light sources can cause the light to re ect on the screen,
rendering it di cult to see.
•
Are Parental Controls con gured?
Disable the Parental Controls item which restricts the display of 3D images (page 60).
•
Are you looking at the lower screen?
This screen cannot display 3D content.
The 3D e ects generated by the Nintendo 3DS XL are created using the binocular disparity
of the eyes. Everyone will have a di erent way of viewing 3D images. If you see a double
image or are unable to see 3D images even when viewing them correctly and with the
proper settings, please use the 2D display only (page 29).
The Circle Pad doesn’t
work properly
•
Does Circle Pad input match what you see on screen?
In rare cases, the Circle Pad’s input may stop working properly after long periods of use or
being used forcefully. If the in-game movements do not match the Circle Pad input, use the
CIRCLE PAD option in System Settings to calibrate the input (page 64).
Note: If movements are being input despite the Circle Pad not being used, and you are unable to use
the buttons or Touch Screen, turn the system o , then start it again on the Circle Pad Calibration
Screen by pressing the POWER Button while pressing and holding L Button + R Button + Y Button.
The Touch Screen doesn’t
work properly
•
Does the Touch Screen input match what you see on screen?
If the in-game movements do not match the Touch Screen input, use the TOUCH SCREEN option
in System Settings to calibrate the input (page 64).
Note: If you are unable to use the Touch Screen to perform this procedure, turn the system o , then
start it again on the Touch Screen Calibration Screen by pressing the POWER Button while pressing
and holding L Button + R Button + X Button.