Specifications

Troubleshooting
Troubleshooting
7776
Problem Solution
The Touch Screen doesn’t
work properly
•
Have you attached a commercially available protective sheet to the Touch Screen?
If you have applied a commercially available protective sheet to the Touch Screen, refer to its
instruction manual and be sure it has been applied correctly before attempting to calibrate
the Touch Screen. We recommend that you use a protective sheet that has been licensed by
Nintendo.
Not aligned Trapped air or dirt
When playing a game that requires
you to move the system, the game
responds when the system is not
being moved or the game doesn’t
respond correctly to the movements
•
The built-in motion sensor may be producing incorrect input.
If the system is subjected to sudden changes in temperature or physical shocks, the sensor can
start to produce false responses. In these cases, carry out the following steps to recalibrate
the sensor.
Note: When CALIBRATE is touched, the system will consider the position it is in to be level.
The settings for the motion sensor will be adjusted accordingly.
On the HOME Menu, press and hold the Y Button and B Button for 3 seconds to open
the Motion Sensor Calibration Screen. Place the system on a level surface and touch
CALIBRATE or REVERT TO DEFAULT SETTINGS.
Place the system on a level
surface and touch CALIBRATE
Press and hold Y Button and
B Button for 3 seconds
The screen goes completely black
and the system won’t respond /
The system freezes up
If the screen stays black when you turn the system on or when you exit Sleep Mode (reopen
the system after closing it while the power is on), or the screen suddenly goes black during
gameplay and the system stops responding, turn the system o by holding the POWER Button
down until the Power LED goes out, then press the POWER Button again to turn the system
back on.
No sound from the speakers
•
Is the volume set to the lowest level?
Try adjusting the volume by using the volume control on the side of the system.
•
Are headphones connected?
If headphones are attached to the Nintendo 3DS XL, no sound will come through the speakers.
Note: The camera’s shutter sound will always be played at a  xed volume, regardless of the current
setting of the volume control and even if headphones are connected.
No audio from headphones
•
Is the volume set to the lowest level?
Try adjusting the volume by using the volume control on the side of the system.
•
Is the plug of the headphones  rmly inserted?
Make sure the plug of the headphones is securely plugged into the audio jack.
Problem Solution
I can’t use the microphone /
My voice isn’t recognised
•
Does this software title or section of it use the microphone?
The microphone is only usable in software titles or sections of software titles that support it.
•
Is the microphone working properly?
Select MIC TEST in System Settings to con rm that the microphone is functioning properly
(page 64).
•
Are voices other than your own, such as those of family and friends, recognised
correctly?
There are individual di erences in speech recognition rates. Some voices are more di cult to
recognise than others.
•
Is a headset with microphone attached?
Try removing the headset with microphone and using the system microphone instead.
The microphone reacts
unexpectedly / There is feedback*
coming from the speakers
•
Is the system being used in a noisy environment, or in a place where the volume
is very high?
The microphone may be reacting to audio output from the speaker or ambient noise. Try to
move away from the source of the noise, reduce the speaker volume, use headphones or try
to prevent any background noises.
* What is “feedback”?
Feedback is the term used to refer to the high-pitched screeching sound caused by a loop being
created when sounds picked up by the microphone are played back through the speakers and are
then picked up again by the microphone.
•
Is a headset with microphone attached?
Headsets with microphones can sometimes cause feedback. Try removing the headset with
microphone.
My steps aren’t being counted
•
Is the Nintendo 3DS XL system open?
Your steps will only be counted if the power to the system is on and it is closed.
•
Is the system in a loosely-hanging bag, or is it hanging from a wrist strap?
There may be cases where the system cannot correctly count your steps. If it is put in a loosely-
hanging bag while walking, step data may not be counted accurately. If you want to put the
system in a bag while carrying it around, use a tight- tting bag such as a belt pouch.
Note:
•
Depending on the conditions, the step count might be higher or lower than the number of actual
steps taken.
•
Do not put the system into your back pocket. Subjecting the system and LCD screens to excessive
force, for example sitting on them, can damage them and lead to injury or malfunction.
•
Are you continuing to use the system while a Nintendo DS / Nintendo DSi software
title is in use?
If Nintendo DS / Nintendo DSi software titles aren’t closed for a period of, or exceeding, seven
consecutive days, only steps for the initial seven days will be recorded. After saving your game,
turn the software o .
My SD Card is not responding
•
Has the SD Card been correctly inserted into the system?
Insert the SD Card gently but  rmly until it clicks into place in the SD Card slot on the side of
the system (page 30).
•
Is the SD Card broken?
Use a computer or digital camera to con rm that you can correctly see  les on the SD Card.