Specifications

Troubleshooting
Troubleshooting
7978
Problem Solution
I can’t view the photos stored on
the SD Card
•
Are there photos on the SD Card that can be displayed using Nintendo 3DS Camera?
Nintendo 3DS Camera can only display photos taken on the Nintendo 3DS XL system. Photos
taken on a digital camera or mobile phone cannot be displayed.
Even though a Game Card has
been inserted, the icon for the soft-
ware title does not appear and
the HOME Menu displays:
“There is nothing inserted into
the Game Card slot.”
•
Is the Game Card inserted properly?
Remove the Game Card and properly reinsert it until it clicks into place. If this doesn’t work, try
reinserting it a few more times (page 41).
•
Are you using a software title from a di erent region?
Only Nintendo 3DS and Nintendo DSi software titles matching the region of the system will
work. Software titles from di erent regions may not function.
I can’t play my game
•
Are Parental Controls set to restrict the use of software based software ratings?
Enter the PIN and disable Parental Controls temporarily, or disable the Parental Controls option
that restricts the use of software based on software ratings (page 60).
This message appears while playing
Nintendo DS / Nintendo DSi
software: “An error has occurred.
Press and hold the POWER Button to
turn the system o . Please refer to
the Operations Manual for details.”
Turn o the power, then turn it back on and try again, carrying out the same procedure as
before. If the error message still appears, there may be a fault with your system. Please contact
Nintendo Customer Service for assistance (page 83).
I am having di culty using wireless
communications (communications
are interrupted and the game cannot
be played smoothly)
•
Is one of the following signal strength icons or shown on screen?
Signal strength appears to be poor. Move closer to the other player(s), and remove obstructions
between the systems.
I can’t connect to the internet
•
Does an error code appear?
An error message and error code will appear if the internet connection settings are incorrect or
if the connection test fails. Follow the instructions given in the on-screen error message. For error
codes that appear when setting up Nintendo DS Connections or when playing Nintendo DS or
Nintendo DSi software, please read the following.
For error codes that appear when playing Nintendo DSi software
The internet connection con gured for the Nintendo 3DS XL system may not be correct.
Select CONNECTION TEST from Internet Settings to start the connection test, then follow
the instructions given in the error message.
For error codes that appear when setting up
Nintendo DS Connections or when playing
Nintendo DS software
Nintendo DS Connections may not have been con gured
correctly. Check the Nintendo Wi-Fi Connection Instruction
Booklet included with Nintendo DS software for details on
the error code given.
Problem Solution
I can’t disable Parental Controls
•
Did you enter the correct PIN?
Enter the correct PIN (page 61).
•
Did you enter the correct answer to your secret question?
Enter the correct answer to your secret question (page 61).
If you have forgotten your secret question answer
If you have forgotten your PIN
or secret question answer…
If you have forgotten your PIN
Touch FORGOT PIN on the  rst screen that appears after
touching PARENTAL CONTROLS in System Settings, or
touch I FORGOT on the PIN Entry Screen. Enter the
answer to your secret question.
1
2
3
Touch I FORGOT on the Secret Answer Entry
Screen. An enquiry number will be displayed.
Please contact Nintendo Customer Service
(page 83) with the enquiry number and
the date currently set on the Nintendo 3DS XL
system. You will be given a master key.
Touch OK on the previous screen, then enter the
master key.
My system suddenly enters
Sleep Mode
It may have entered Sleep Mode as the result of
an external magnetic  eld. Move your system
away from magnetic objects, including other
Nintendo 3DS / Nintendo 3DS XL systems.
Note: Stacking this system on top of other
Nintendo DS systems may also result in the system
entering Sleep Mode.