User`s guide

126 VISIONEER PATRIOT 470 (STROBE XP 470) SCANNER USER’S GUIDE
Error
Code
Problem Description Solution
0 Scanner is not connected to the
computer. (The LED does not
flash “E” and the status light
remains green.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. Try plugging the scanner
into a different USB port on the computer. If the scanner still
does not connect, re-boot the computer.
4 or 5 The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning.
In the OneTouch hardware properties turn the scanner lamp
on. See page 96 for instructions. If the lamp is already turned
on, turn the lamp off then on again. If the problem persists
and your scanner’s power is plugged into a surge protector or
UPS battery backup, try plugging the scanner power directly
into a wall outlet.
6 The scanner’s cover is open. Close the scanner cover and make sure it attaches completely.
7 or 8 The lamp in the scanner body or
the ADF portion of the scanner
has malfunctioned.
Make sure that the lamp has not been turned off manually.
See the steps on page 96 to turn the lamp on and off.
Re-boot your computer. If the problem persists, contact
Visioneer Technical Support.
9 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 121.
All Other
Codes
An internal part in the scanner
may have malfunctioned.
Re-boot your computer. If the problem persists, contact
Visioneer Technical Support.