User Manual

Xerox
®
DocuMate
®
3125 Maintenance
9-163 User’s Guide
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See Cleaning
the Scanner on page 152. If that doesn’t solve the problem, the pad assembly may need to be
replaced. It is user replaceable. See Replace the ADF Pad Assembly on page 156 for the steps to
replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: Paper jams when it begins scanning from the input tray.
Make sure the front feed tray is closed, and that an item isn’t already in the scanner fed in from
the front.
Problem: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides’ minimum adjustment, scan these items from the front
feed tray instead.
Problem: The scanner reports a Double Feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from
working properly.
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common
patterns are listed below. Contact Xerox Technical Support if you experience a different blinking
pattern.