User guide

Product Support 2 & 4 DRIVE USER GUIDE
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Product Support
To get the latest firmware, please visit Visionman.com web site to find the latest firmware version, and instructions on
how to download and update the firmware on your Storango SCM200/SCM400.
Troubleshooting
For any issue, first ensure that you are using the latest firmware for the Storango SCM200/SCM400. If you are unable to
resolve your server problems on your own, contact your dealer or Storango for assistance.
First Steps Checklist
Is power being supplied to the unit?
Are all cables correctly connected and secured?
Turn the power on by pressing the switch. The Power LED should light up and be steady on (not
flashing).
Specific Problems and Corrective Actions
The following contains specific problems that may arise during the use of your server. Possible
solutions are listed for each problem.
HDD activity indicator does not light.
If the drives are pre-installed (came with the system), contact technical support for assistance.
If you installed the drives, make sure that the drives are seated securely and properly in their respective
slots. The front drive latch should click when it is correctly in the slot and be almost flush with the front of
the unit (with the door open).
System cannot connect to a network and network status indicator does not light.
Make sure the network cable is securely attached to the correct connector at the system rear panel.
Confirm that the network is functional, by checking other devices on the network to confirm that network
access is working properly.
Try a different network cable.
Cannot view System Configuration Utility in the Web browser.
Make sure JavaScript is enabled in your browser. The following describes how to enable JavaScript
using Internet Explorer 6.0 and Mozilla Firefox (1.0 and 1.5) for Windows.
To enable JavaScript in Internet Explorer 6.0: