User guide

Chapter 12: Troubleshooting
DE5450S Remote Programmer Guide Rev. 9 75
PROBLEM DIAGNOSIS POSSIBLE SOLUTION
D2. Control panel
doesn't allow you
to login.
This is due to:
a) The system
being in Away
state and the
control panel is
set to allow
upload only at
Disarm state.
b) The system
being in Exit/Entry
state.
D2. a) Disarm control panel, then change
upload setting to Any Time.
b) Wait until the Exit/Entry state
terminates and the control panel enters
a valid state (Disarm/Arm/Home).
Then, login again.
E. The program
doesn’t behave
normally after
installation.
E1. You may have
failed to restart
your computer
when prompted
to do so at the
end of
installation.
E1. Restart your computer and run the
program again.
F. After installing
the software you
see only the
Installer code and
Installer
download code
but not the
Master code and
the Master
download code.
F1. After performing
the First
Installation
software, the
software gains
Installer Privilege.
F1 Make connection to the PowerMax
/PowerMaster control panel using the
Master download code.
G. I do not have
Master Privilege
anymore.
G1. Authorization for
using the Master
code and Master
download code
may be
temporarily
denied.
G1. Perhaps login was performed using
the Installer Code. Another possible
cause is that the Installer Code is the
same as the Master code. See
Chapter 9, which provides details for
dealing with the problem.