Owner`s manual

29
Troubleshooting
« Exhaust Temperature Sensor failure – Bypass sensor located on Exhaust Blower. If stove now operates
properly, the unit may require cleaning or a new sensor. Contact your local dealer for service.
« Check the Heat Level Indicator if a fire is not detected, or if the fire has gone out the #3 light will
flash because the Exhaust Temperature Sensor’s contacts have opened.
« Check the Exhaust Blower voltage across the blower wires (>=114V on #5 setting and >= 52V on #1
setting). – Replace the Circuit Board if the Voltage reading is less than 82 V. with a line voltage >115
VAC.
« Exhaust Temperature Sensor failure. – Bypass sensor located on Exhaust Blower if stove now operates
properly, the unit may require cleaning or a new sensor. Contact your local dealer for service.
« Check the fuse on the circuit board.
« The unit may require cleaning.
3. The exhaust motor will not function normally.
ü Open the left side access panel; check all connections against the wiring diagram.
ü See “2. The stove will not operate when hot.” section.
4. The convection blower will not function normally.
« Clean all grill openings at the back and below unit.
« Press the fan button. Does the fan come on? Press again to verify that the blower turns on. If no,
contact your local dealer for service.
5. Ignitor - Everything else in the stove operates but the ignitor will not light the pellets.
ü Check the burn pot liner placement.
ü Make sure the burn pot liner is up tight and square to the ignitor tube (by pushing the burn pot back
against the ignitor tube).
ü Check the fuse on the circuit board.
ü Check to see if the exhaust blower is operating. If not, contact your local dealer for service.
NOTE:
The ignitor should be bright orange in color. If not, replace the ignitor.
6. The auger motor will not function normally.
« If the Auger gear box does not turn but the motor’s armature does try to spin then the auger is
jammed. – Try to break apart jam by poking at the jam through the drop tube. If this fails then empty
the hopper and remove the Auger Cover **Remember to re-seal the cover after installation**
« Check the fuse on the circuit board.
7. Control settings (Heat Level) have no effect on the fire .
ü If the system light is flashing, the Control Board has complete control of the unit. When the unit’s
system light becomes solid, then control of the unit is given back to the operator.
ü If there is no control of the Heat Level button, make sure the thermostat is calling for heat.
ü Call your local dealer for service.
8. The 200°F (93°C) high limit temperature sensor has tripped.
« Reset the sensor and determine the cause - was it convection blower or 160°F (71°C) temperature
sensor failure? Bypass the 160°F (71°C) sensor. Does the convection blower come on high? If no,
replace the blower.