Use And Care Manual

9
TROUBLESHOOTING TIPS
Problem Possible Cause Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water is not hot or cold
enough
All the water in the tank has been used. Replace with full bottle and wait; 60 minutes for
water to cool, 3 minutes for water to heat (after
activating "Kettle" feature button).
The unit is unplugged. Plug it into the outlet.
"Kettle" Feature was not activated. Activate "Kettle" Feature by pressing the button.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the fuse.
Temperature limit tripped. Allow the temperature of the hot water tank to cool
for approximately 15-30 minutes. The temperature
limit thermostat will re-set automatically once
sufficiently cooled, and the cooling system will
reactivate automatically. To operate the hot water
system, press the Insta-Hot button.
Thermostat needs to be adjusted colder. Adjust thermostat between high (cool) and low
(colder) levels to achieve desired temperature.
Water dispenser is not
dispensing water
Empty water bottle. Replace with full bottle.
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser buttons to prime
the unit.
Possible ice build up due to thermostat set too
cold.
Unplug overnight, then reset. Set thermostat to
high, slowly increasing based on your use and
need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it fills the tank. This is normal.
Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.