Use and Care Manual

Troubleshooting
Problem Possible Cause Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not
secure.
Water was poured directly into
bottle support collar and
overflowed.
Ensure seal is secure in drain plug
and tighten drain cap.
Drain by pressing dispenser taps.
Water is not cold
enough
All the water in the tank has been
used.
Replace with full bottle and wait;
30 minutes for water to cool.
The unit is unplugged. Plug it into the outlet.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the
fuse.
Thermostat needs to be adjusted
colder.
Adjust thermostat between “MIN”
(cool) and “MAX” (colder) levels to
achieve desired temperature.
Water dispenser
is not dispensing
water
Empty water bottle. Replace with full bottle.
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser
buttons to prime the unit.
Possible ice build up due to
thermostat set too cold.
Unplug overnight, then reset.
Set thermostat to high, slowly
increasing based on your use and
need for cold water.
Water dispenser
is noisy
Bottle making a gurgling noise as it
fills the tank.
This is normal.
Water dispenser is uneven. Make sure the dispenser is on an
even surface that can support its
full weight.
Note: Do not return this product to the store. For questions on operation, assembly or
parts, please contact us at 1-866-253-0447 for further assistance