Operating Guide

Troubleshooting
Problem Possible Cause Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not
secure.
Ensure seal is secure in drain plug
and tighten drain cap.
Water is not hot
or cold enough
All the water in the tank has been
used.
Replace with full bottle and wait for
water to heat and/or cool.
The unit is unplugged. Plug it into the outlet.
Hot and cold power ON/OFF
switches located at the back of the
unit are in the OFF position.
Activate both power switches to the
ON position.
Indicator lights are not lit. The cooling or heating cycle
will activate automatically when
the temperature of the water is
outside of the optimum dispensing
temperature range. Allow the
cooling or heating cycle to
complete before dispensing.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the
fuse.
Hot water thermostat tripped
(turned o).
Turn o the hot water switch for
15-30 minutes to allow the tank to
cool and then turn the switch back
on. The temperature limit switch
will re-set automatically.
Lower door is not properly closed. Make sure the lower door is
properly closed.
Water dispenser
is not dispensing
water
Empty water bottle. Replace with full bottle.
Mineral deposits clogging tanks. Refer to Cleaning of Reservoirs.
Possible air pocket. Push down the dispenser buttons
to prime the unit.
Child safety lock (hot water) is
activated.
De-activate the child safety lock by
sliding the red lock button to the
side while pressing the hot water
button at the same time.
Water dispenser
is noisy
Water dispenser is uneven. Make sure the dispenser is on an
even surface that can support its
full weight.
Water pump makes noise as it fills
the tank.
This is normal.
Note: Do not return this product to the store. For questions on operation, assembly or
parts, please contact Customer Service at 1-877-447-4768 and ask for assistance.