User Manual

14
PROBLEM CAUSE SOLUTION(S)
1. Softener fails to
regenerate.
A. Powersupplytounithasbeeninterrupted. A. Checkpowersupply.
B. Regenerationcyclesetincorrectly. B. Resetregenerationcycles.
2. Regeneration time
is not correct.
A. Timeofdaynotsetcorrectly.
Checkprogramandresettimeofday.
B. Powerfailurelastedmorethan3days.
3. Softener supplies
hard water.
A. Bypassvalveopenedorleaking. A. Closeorrepairthebypassvalve.
B. Nosaltinbrinetank.
B. Addsalttothebrinetankandmaintainsalt
 levelabovewaterlevel.
C. Injectorisplugged. C. Changeorcleantheinjector.
D. Regenerationcyclesnotcorrect.
D. Setthecorrectregenerationcyclesinthe
 program.
4. Unit uses too much salt.
A. Impropersaltsetting. A. Checksaltusageandsaltsetting.
B. Excessivewaterinbrinetank. B. SeeproblemNo.6
5. Excessive water in
tank.
A. Toolongrefillingtime. A. Resetcorrectrefillingtime.
B. Toomuchwaterinbrinetankafterbrinedraw.
B. Checktheinjectorandmakesurenoforeign
 materialinbrinetubingpluggingflow.
C. Safetybrinevalvebreakdown. C. Repairorreplacesafetybrinevalve.
6. Control Valve cycles
continuously.
A. Locatingsignalwiringbreakdown. A. Checkandconnectlocatingsignalwiring.
B. Controllerisfaulty. B. Replacethecontroller.
C. Timeofregenerationstepsweresettozero. C. Checkprogramsettingandreset.
7. Drain line flows
continuously.
A. Powerlosswheninbackwashorfastrinse.
A. Adjustvalvetoservicepositionorturnoff
 bypassvalveandrestartwhenpowerisback
 on.
8. Salt water taste
in the soft water.
A. Foreignmaterialininjectororinjectorfailstowork. A. Cleanandrepairinjector.
B. Brinevalvecannotshut-off. B. Repairbrinevalveandcleanit.
C. Timeoffastrinsetooshort. C. Extendfastrinsetime.
9. Water capacity
decreases.
A. Regenerationcyclenotcompleted. A. Completeafullregenerationcycle.
B. Saltsettingnotadequate. B. Readjustbrinedrawtime.
C. Softenersettingforcapacitynotcorrect.
C. Accordingtothetestofoutletwater,recount
 andreset.
D. Rawwaterqualitydeterioration.
D. Regenerateunitmanuallythenresetthe
 regenerationcycle.
10. Water capacity
decreases.
A. Thewiringoffrontpanelwithcontrollerfailsto
 work.
A. Changethecablebetweenscreenandcontrol
 panel.
B. Poweradapteriswetordamaged. B. Checkandreplacethepoweradapter.
C. Electricalpowersupplyinterrupted. C. Checkthepowersupplyison.
11. Nothing displays on
LED screen.
A. Thewiringoffrontdisplaypanelwithcontrollerfails
 towork.
A. Checkandreplacecable.Connectingdisplay
 screentovalve.
B. Poweriscutoff. B. Checkthecablesandmainpowersupply.
12. Only “E1” shows on
the screen and is
flashing.
A. Thelinebetweenthelocatingboardandmain
 controlboardisdamaged.
A. Replacecablebetweenthelocatingboardand
 maincontrolboard.
B. Motorisdamaged. B. Replacemotor.
13. Only “E2” shows on
the screen and is
flashing.
A. Thecablebetweenthelocatingboardandmain
 controlboardisdamaged.
A. Replacewiringharness.
14. Only “E3” or “E4”
shows on the screen
and is flashing.
A. Controlboardisfaulty. A. Replacecontrolboard.
TroubleshooTing guide