User manual

8-10 VITEK
®
2 Instrument User Manual
510731-10EN1
Cassette Load Processing Errors Troubleshooting the VITEK
®
2 Instrument
• If the recovery procedure was successful, the Status screen appears
with a Status of OK.
• If the Instrument Halted screen reappears, record the error code
number and call bioMérieux.
• If a problem still exists, the word Errors will be displayed in the status
field. The word Messages will display if a new message has been
generated.
If a problem recurs, contact bioMérieux.
Error Status Screen
This status appears after the error/message queue is accessed if the error
condition has not been resolved or the recovery procedure was not
successful. This status can be cleared only by resolving the condition that
generated the original message.
Review the error/message queue for any error messages the VITEK
®
2
instrument has generated. Resolve the problem as indicated in Table 8-2.
Reviewing an Error Status Screen
When the status of Messages has changed to Errors this indicates one of
two conditions:
• The message was reviewed but not resolved. Follow Step 1 through Step 4
in the procedure Reviewing a Message Status Screen on page 8-9.
• The recovery procedure was not successful. Call bioMérieux.
Cassette Load Processing Errors
Cassette load processing errors are a special set of errors that occur
immediately following the loading of a cassette. You should be familiar with
this type of error because:
• They are often caused by problems that can be resolved quickly, thereby
preventing any interruption in your workflow.
• They occur at predictable times.
Types of Errors
During the first minute of processing, a cassette passes through the Bar
Code and Button Memory stations. During this time the button memory of a
smart cassette and the bar codes on all test cards are read. From this
information, VITEK
®
2 can detect the following errors: