User manual

8-30 VITEK
®
2 Instrument User Manual
510731-10EN1
Using Error Message and Recovery Table Troubleshooting the VITEK
®
2 Instrument
2) Wait at least 10 seconds.
3) Move the AC power switch to the ON position.
Table 8-2: Error Message and Recovery Table
Error Code
Recovery Procedure
Primary Secondary
Fatal Error Call bioMérieux Call bioMérieux for assistance.
Hardware Error FLASH Memory Failure Call bioMérieux for assistance.
Incubator Temperature
Controller Failure
Call bioMérieux for assistance.
Internal Clock Call bioMérieux for assistance.
Internal Data Failure Call bioMérieux for assistance.
N/A Call bioMérieux for assistance.
Optical Controller Failure Note: If the error code number listed is 406 or 407, call
bioMérieux for assistance. Do not perform the Cleaning Optics
(Card Processing) procedure.
1) See Cleaning Optics (Cards Processing) on page 8-23.
2) Call bioMérieux if the problem recurs.
Serial Number Failure Call bioMérieux for assistance.
Host
Communication
Error
Communication Failure 1) Ensure that the cable between VITEK
®
2 to the workstation is
connected securely.
2) Confirm that the workstation is operating.
3) If the error continues, call bioMérieux for assistance.
Note: If this error occurs while a software update is being
performed, or during the automatic data backup, no action is
required.
Card data has been lost Call bioMérieux for assistance.