User manual

8-32 VITEK
®
2 Instrument User Manual
510731-10EN1
Using Error Message and Recovery Table Troubleshooting the VITEK
®
2 Instrument
Processing Error
(Cont.)
Carousel Jam 1) Open the waste collection door and top-right access door.
2) Remove the incubator access cover. (Refer to Step 5 of the
procedure on page 7-12.)
3) Make sure that there is no card jammed between the reader
head and the carousel. If there is, push the card into the
carousel.
4) Make sure that there is no card jammed between the card
loader and the carousel. If there is, push the card back into the
cassette.
5) Install the incubator access cover. (Refer to Step 9 of the
procedure on page 7-18.)
6) Close the top-right access and waste collection doors.
7) Press Go on the Halt screen.
Note: If the Halt screen is not displayed, press Previous Screen
until it is.
8) Call bioMérieux if the problem recurs.
Cassette button memory
failure
1) Unload the cassette from the instrument.
2) Confirm that the instrument is in Smart Carrier Mode. If the
mode setting is correct, position the cassette back on the SCS
and verify that it can read the cassette.
3) If SCS cannot read the cassette, clean the contacts on the
button memory and place the cassette on the SCS. (See
Step 4 in the procedures on page 7-20.) If still not successful,
replace the button memory on the cassette and re-enter the
data on the Smart Carrier Station.
4) If the SCS reads the cassette properly, squeeze out an alcohol
wipe and then wipe the button memory contacts inside the
VITEK
®
2 instrument. Re-insert the cassette into the
instrument.
5) If the problem recurs, call bioMérieux.
Note: If the instrument is in Cassette Only mode and this setting is
correct, reload the cassette immediately and the cassette will
process, ignoring information stored on the button memory.
Table 8-2: Error Message and Recovery Table (Continued)
Error Code
Recovery Procedure
Primary Secondary