User manual

Troubleshooting the VITEK
®
2 Instrument Using Error Message and Recovery Table
VITEK
®
2 Instrument User Manual 8-33
510731-10EN1
Processing Error
(Cont.)
Dispenser Failure 1) Open the front access door and check for:
• proper installation of the accessory kit. (See Accessory Kit
installation procedure on page 7-4.)
• a sufficient quantity of saline in the bag
• tangles or pinches in the saline tubing
2) If needed, install a new accessory kit.
3) Perform the Dispenser/Pipettor diagnostic test. (See the
procedure on page 8-20.)
4) If the problem continues, call bioMérieux.
5) If the problem recurs, call bioMérieux.
General Failure 1) Press Previous Screen until either the Status screen or the
Halt screen is displayed.
2) If the Status screen is displayed, empty the waste collection
tray. (See page 6-32.) Also follow the procedure on page 8-23
to clean and test the optics.
3) If the Halt screen is displayed, open the waste collection door
and top-right access door.
4) Remove the incubator access cover. (Refer to Step 5 of the
procedure on page 7-12.)
5) Make sure that there is no card jammed between the reader
head and the carousel. If there is, push the card into the
carousel.
6) Make sure that there is no card jammed between the card
loader and the carousel. If there is, push the card back into the
cassette.
7) Install the incubator access cover. (Refer to Step 9 of the
procedure on page 7-18.)
8) Close the top-right access and waste collection doors.
9) Press Go on the Halt screen.
10)Call bioMérieux if the problem recurs.
Note: If any cards terminate and remain in the carousel, wait for
all cards to complete and then perform carousel cleaning. (See
the procedure Removing the Carousel for Cleaning on page 7-10
and the procedure Replacing the Carousel After Cleaning on
page 7-15.)
Grouping Error at Slot The instrument has found a mated pair in which the test types do
not match. Mated pairs require Gram negative ID and AST cards,
or Gram positive ID and AST cards. Remove the cassette from
the instrument and replace the appropriate test card.
Inoculum source not
available for Slot
Refer to the procedure for Inoculum Errors on page 8-14.
Table 8-2: Error Message and Recovery Table (Continued)
Error Code
Recovery Procedure
Primary Secondary