User manual

8-34 VITEK
®
2 Instrument User Manual
510731-10EN1
Using Error Message and Recovery Table Troubleshooting the VITEK
®
2 Instrument
Processing Error
(Cont.)
Load Failure 1) If the instrument has not displayed the Halt screen, go to
Step 6 of this recovery procedure.
2) If the Halt screen is displayed, open the waste collection door
and top-right access door.
3) Remove the incubator access cover. (Refer to Step 5 of the
procedure on page 7-12.)
4) Check for a test card jam in the card loader (the mechanism
near the bottom of the carousel that pushes test cards from the
cassette into the carousel). Push any test cards that you find
back into the carousel.
5) Press Go on the Halt screen.
Note: If test cards remain in the carousel, you can allow them to
finish processing. You should not, however, load new cards into
the instrument until after you have completed this recovery
procedure.
6) After all test cards have finished processing, remove the four
carousel sections and remove any test cards that are found.
(See the procedure Removing the Carousel for Cleaning on
page 7-10, and the procedure Replacing the Carousel After
Cleaning on page 7-15.)
You cannot reprocess test cards after a Load Failure. Any test
cards found in the carousel in Step 6 must be discarded.
If the cards terminated immediately after loading, check for
obstructions throughout the transport system and perform the
Card Transport Test on page 8-19.
Pipettor Failure 1) Open the front access door and check for the presence of
pipette tips in the container.
2) If needed, install a new accessory kit. (See the procedure for
adding pipette tips on page 7-8.)
3) Check for the presence of pipette tips that may have fallen onto
the base pan, and remove them.
4) Perform the Dispenser/Pipettor diagnostic test. (See the
procedure on page 8-20.)
5) If the problem continues, call bioMérieux.
Process Jam Refer to the Recovery Procedures for any messages that have
approximately the same date/time stamp.
Reader Error Occurred Refer to the procedure on General Failure on page 8-33.
SCS and Bar Code Reader
conflict at Slot
Follow the procedure for SCS and Bar Code Reader Conflict on
page 8-13.
Table 8-2: Error Message and Recovery Table (Continued)
Error Code
Recovery Procedure
Primary Secondary