User's Manual

ViVOpay 8100 User Guide 21
Troubleshooting and Maintenance
1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is
displayed.
1. Swipe a card with a magnetic stripe through the slot on the top of the ViVOpay 8100.
2. The panel displays the results of the swipe; either the card has been successfully read or
an error is indicated.
3. Press any key to return to the ViVOpay AR Diagnostics screen.
RFID and Antenna Test
This test asks you to present a contactless card/phone/fob close to the touch screen to verify that
the antenna is able to detect a contactless card. The results will be displayed on the LCD.
1. Press 8 on the ViVOpay AR Diagnostics screen. The RFID Test screen is displayed.
2. Present
the card/fob/phone in close proximity to the reader and so that maximum surface area
is parallel to the touch screen.
The screen indicates if a card/phone/fob has been detected.
3. Press any key to return to the ViVOpay AR Diagnostics main menu.
Security Elements Test
This test verifies that the KPT and DUPKT keys are loaded into the ViVOpay 8100. It also verifies
which slot contains the master Key. The results will be displayed on the LCD.
Magstripe Test
Swipe any Magstripe
card
RFID Test
Present RFID card