User's Manual

ViVOpay 8100 User Guide 22
Troubleshooting and Maintenance
1. Press 9 on the ViVOpay AR Diagnostics screen. The Security Elements Test screen
is displayed.
2. Press any key to return to the ViVOpay AR Diagnostics main menu.
Maintenance
The ViVOpay 8100 contains no user-serviceable parts within its enclosure. Do not open the ViVOpay
8100 enclosure.
You can upgrade the ViVOpay 8100
’s firmware if required.
Upgrading the Firmware
You can upgrade the firmware of the ViVOpay 8100 if required for your application. You will need
the following from your
ViVOpay 8100 distributor:
• New ViVOpay firmware
• ViVOpay download utility
• USB data cable
You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS
and HID.DLL files. If not, they are available for download from Microsoft’s website.
To upgrade the firmware
1. Make sure you have the
USBSER.SYS and HID.DLL files installed on the PC.
2. Copy the firmware image and ViVO download utility to the PC you are using for the
upgrade.
3. Copy the vivopay.inf file to the Windows\inf directory.
4. Connect the USB data cable to the ViVOpay 8100 and PC (see “Connecting Power and
Data” on page 9).
WARNING: Attempting to open the ViVOpay 8100 enclosure will trigger PCI 2.1 security
measures and it will stop functioning even after reassembly!
Security Elements
KPK Exists
DUPKT exists
Master session slots occupied
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Press any key to continue