User's Manual

ViVOtech Proprietary 13 ViVOpay 8600 User Guide
Communication to POS/ECR
No data is received, or data is
garbled.
• Faulty or incorrect cable
connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped
correctly.
• Magstripe card not level during
card swipe.
• Check that the cable connection is
secure and in the correct port on the
POS/ECR.
• Check that the POS/ECR has the
correct software application to accept
data from the contactless reader
(may need assistance from the POS
vendor).
• Try a different card/fob/phone or
magstripe card if testing the
magstripe reader.
• If testing with the magstripe card, try
turning the card around; make sure
that the card is level during the card
swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly
attached to the back of the ViVOpay
8600
Symptom Possible Cause
Remedy
Draft dated 120508