ViVOpay® 8800 User Guide Revision 1.1 ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com URL: www.vivotech.
Copyright 2009, ViVOtech Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Chapter 2 Installing the ViVOpay 8800 . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Replacing the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Appendix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 ViVOpay 8800 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started Overview The ViVOpay 8800 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 8800 is a PCI 2.1 certified counter-top contactless reader with integrated color display, MSR, signature capture and PIN pad. This device features serial RS232 and USB 2.0 communications to POS systems. ViVOpay 8800 supports the following contactless payment applications: • • • • • • • MasterCard PayPass ISO/IEC 14443 v1.
Getting Started Unpacking the ViVOpay 8800 The ViVOpay 8800 requires a data cable and a power supply if the data cable is not supplying power. Data cable and power supply are not included with the ViVOpay 8800. Verify that you have all the required components for the installation.
Chapter 2 Installing the ViVOpay 8800 Overview Before you connect and mount the ViVOpay 8800, you should plan the installation to conform to PCI 2.1 requirements and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay 8800, you can connect it to power and the POS terminal. Finally, you should test the ViVOpay 8800 to make sure the installation is successful. Site Planning Two environmental considerations affect how you install the ViVOpay 8800.
Installing the ViVOpay 8800 Hardware Viewing Angles The information in this section will help you position the ViVOpay 8800 so that it conforms with PCI 2.1 requirements.
Installing the ViVOpay 8800 Horizontal observation range 45 to 315° γ α ≥ 40° 90° 270° α ≥ 35° α ≥ 35° 315° 45° Figure 3. Horizontal protection angles Horizontal Angle β Remarks Vertical Angle α 315° ≤ β ≤ 45° Within this range of β the cardholder deters an observer with his/her body. N/A 45° ≤ β ≤ 90° 270° ≤ β ≤ 315° Within these ranges visual observation of the keypad is partially blocked by the cardholder. The protection angle α shall be at least 35°.
Installing the ViVOpay 8800 Additional Shielding At times it may be impossible to position the ViVOpay 8800 so that viewing PIN entry is blocked from all positions—especially from overhead cameras. In these instances, the cashier should advise the customer to use their other hand to block observation of PIN entry.
Installing the ViVOpay 8800 Retesting Requirements If PIN entry on the ViVOpay 8800 is observable in any of the above tests, you must reposition the ViVOpay 8800 and completely retest all locations to verify that PIN entry is not visible. Consider placing a display to block observation from that position. Repositioning the ViVOpay 8800 to block observance of PIN entry at one location may expose PIN entry to observation at another location.
Installing the ViVOpay 8800 Installing the ViVOpay 8800 This section describes how to install the ViVOpay 8800. The basic steps are: • • • Connect to power and POS Mount if required Test the installation Connecting the ViVOpay 8800 Accessing the Connectors The ViVOpay 8800 connectors are beneath a cover on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay 8800 so that the connector cover is visible. 2.
Installing the ViVOpay 8800 3. Slide the connector cover away from the ViVOpay 8800. Connecting Power, Stylus, and Data Cables There are connectors for data and power inside the connector cover. There is also access to the SAM card slot if you are using this option. To connect the ViVOpay 8800 1. Position the ViVOpay 8800 so that you can access the data, stylus, and power connectors.
Installing the ViVOpay 8800 2. If you are using an unpowered data cable, insert the power supply cable into the power connector. If you are using a powered data cable, you do not need a separate power supply. 3. Insert the data cable into the 10-pin RJ45 connector directly beside the power connector.
Installing the ViVOpay 8800 4. Connect the stylus to the square, 4-pin socket next to the data connector. 5. Pass the cables through the slots in the connector cover. Use the narrow slot for the power cable to provide strain relief. 6. Replace the cover and secure it with the retaining screw. 7. Turn the ViVOpay 8800 keypad side up.
Installing the ViVOpay 8800 8. Place the stylus in the holder at the back of the ViVOpay 8800. 9. Attach the data cable from the ViVOpay 8800 to the appropriate port on the POS. 10. Plug in the power supply. The ViVOpay 8800 beeps twice and the left LED illuminates. The ViVOpay 8800 may take up to 30 seconds to finish booting. The ViVOpay 8800 displays the opening set of screens before it displays the Welcome screen.
Installing the ViVOpay 8800 Surface Mounting the ViVOpay 8800 The ViVOpay 8800 can be mounted to a surface to prevent it from being accidently dislodged or repositioned. To mount the ViVOpay 8800 1. Drill four 3.5mm (9/64 inch) holes in the surface where the ViVOpay 8600 will be mounted. Use the hole spacing shown in Figure 4. 76.20 mm 3.0 inches Mounting Holes x4 76.20 mm 3.0 inches Figure 4. Mounting hole locations 2.
Installing the ViVOpay 8800 Mounting the Wedge Bracket The optional wedge bracket tilts the ViVOpay another 11° for greater privacy. The wedge bracket is fastened to the ViVOpay 8800 with the four mounting holes. To mount the wedge bracket 1. Align the mounting bracket over the mounting holes with the thickest end over the connector cover. 2. Fasten in place with four M3 screws as shown in Figure 5. Figure 5.
Installing the ViVOpay 8800 Testing the Installation After you have completed the installation and have checked for PCI 2.1 conformance, run the Onboard Diagnostic program as described in “Onboard Diagnostics” on page 17. Then check that the ViVOpay 8800 and the POS are communicating correctly by performing a sample transaction. The following test assumes that the host POS is already programmed to communicate with the ViVOpay 8800.
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay 8800 readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader and the data cable. Symptom Possible Cause Probable Cause and Remedy • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply. • Verify that power cable plug is fully inserted.
Troubleshooting and Maintenance Symptom Possible Cause Probable Cause and Remedy • Faulty or incorrect cable connections. • Unsupported card used. • Contactless application is not installed on terminal (for serial connections only). • Magstripe card not swiped correctly. • Magstripe card not level during card swipe. • The POS application is not using the correct communications parameters. • Check that the cable connection is secure and in the correct port on the POS/ECR.
Troubleshooting and Maintenance 3. Within 30 seconds, press the 3 key and hold it down until the ViVOpay AR Diagnostics screen appears. This is approximately 40 seconds after power is first applied. ViVOpay AR Diagnostics 1 2 3 4 5 6 7 8 9 0 Test All LCD Touch Screen Keys LEDs Buzzer Magstripe RFID and Antenna Security Elements Test Results Summary X Exit Test All Test All runs the entire test sequence and displays the results. 1. Press 1 when the ViVOpay AR Diagnostics screen is displayed.
Troubleshooting and Maintenance Touch Screen Test This test asks you to touch points on the screen to verify that the screen is calibrated correctly. The touch points should be in all four coroners and the middle of the screen. The results will be displayed on the LCD. 1. Press 3 on the ViVOpay AR Diagnostics screen. The Touch Screen test is displayed. Touch Touch Screen Test 2. Use the stylus to touch the position on the screen.
Troubleshooting and Maintenance 1. Press 5 on the ViVOpay AR Diagnostics screen. The LED Test screen is displayed. LED Test Press Enter if all 4 LEDs are turned On and OFF, press X if not 2. Press Enter if all four LEDs flash on and off in sequence otherwise, press X to indicate that the LEDs did not flash. The ViVOpay AR Diagnostics screen appears. Buzzer Test This test asks you to verify that the buzzer is audible. The results will be displayed on the LCD. 1.
Troubleshooting and Maintenance Swipe a card with a magnetic stripe through the slot on the top of the ViVOpay 8800. 2. The panel displays the results of the swipe; either the card has been successfully read or an error is indicated. 3. Press any key to return to the ViVOpay AR Diagnostics screen. RFID and Antenna Test This test asks you to present a contactless card/phone/fob close to the touch screen to verify that the antenna is able to detect a contactless card.
Troubleshooting and Maintenance 2. Present the card/fob/phone in close proximity to the reader and so that maximum surface area is parallel to the touch screen. The screen indicates if a card/phone/fob has been detected. 3. Press any key to return to the ViVOpay AR Diagnostics main menu. Security Elements Test This test verifies that the KPT and DUPKT keys are loaded into the ViVOpay 8800. It also verifies which slot contains the master Key. The results will be displayed on the LCD. 1.
Troubleshooting and Maintenance 1. Press 0 on the ViVOpay AR Diagnostics screen. The Test Results screen is displayed with the results of all the tests run. Test Results LCD Pass Touch Screen Pass Keypad Pass LED Pass Buzzer Test Pass Magstripe Card T1 T2 T3 RFID Type B card Security KPT exists DUKPT exists Master session slots occupied -----6---Press any key to return to main Maintenance The ViVOpay 8800 contains no user-serviceable parts within its enclosure. Do not open the ViVOpay 8800 enclosure.
Troubleshooting and Maintenance Upgrading the Firmware You can upgrade the firmware of the ViVOpay 8800 if required for your application. You will need the following from your ViVOpay 8800 distributor: • New ViVOpay firmware ViVOpay download utility USB data cable You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS and HID.DLL files. If not, they are available for download from Microsoft’s website. To upgrade the firmware 1. Make sure you have the USBSER.SYS and HID.
Appendix A Specifications ViVOpay 8800 Specifications For detailed specifications, see the ViVOpay 8800 Technical Specifications. RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A/B Physical Length 215.4 mm (8.48 in) Width 149.2 mm (5.87 in) maximum Depth 51.1 mm (2.01 in) Weight 0.57 Kg (1.25 lbs) Environmental Operating Temp. 0 to 40° C (32 to 104° F) Storage Temp.
Specifications FCC Information for User The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
