User's Manual

ViVOpay 8800 User Guide 17
Troubleshooting and Maintenance
Onboard Diagnostics
Onboard diagnostics (OBD) tests the following components of the ViVOpay 8800.
Is there a smart card test?
Accessing the OBD Tests
To enter the onboard diagnostics
1. Power off the ViVOpay 8800 by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.
Communication to POS/ECR
No data is received, or data is
garbled.
• Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped correctly.
• Magstripe card not level during card
swipe.
• The POS application is not using the
correct communications parameters.
• Check that the cable connection is secure and
in the correct port on the POS/ECR.
• Check that the POS/ECR has the correct
software application to accept data from the
contactless reader (may need assistance from
the POS vendor).
• Try a different card/fob/phone or magstripe
card if testing the magstripe reader.
• If testing with the magstripe card, try turning
the card around; make sure that the card is
level during the card swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly attached to
the back of the ViVOpay 8800
• Check the POS application.
Test Possible Results
LCD Test Pass/Fail
Touch Screen Test Pass/Fail
Key Test Pass/Fail 1234567890<cancel><backspace><enter>
LED Test Pass/Fail
Buzzer Test Pass/Fail
Magstripe Test Pass Tracks 1 or 2 or 3/Fail
RFID Test Pass Type A or B/Fail
Security Keys Test KPK, DUKPT, Master 1234567890
Symptom Possible Cause Probable Cause and Remedy