User's Manual

ViVOtech Confidential 9 ViVOpay 5000™ User Guide
Troubleshooting
Symptom Possible Cause Probable Cause and Remedy
General Issues
Reader does not appear to be
powered on (no LEDs lit)
Reader not powered on or
incorrect voltage
• Check cable connections.
• Ensure power is on and correct
voltage and current is present.
Reading Cards/Fobs
LEDs do not light and beeper is
not audible when card/fob is
presented
• Card/fob not properly
presented
• Power supply voltage
• Metal or RF interference
• Wrong firmware
• Present card/fob closer to the
antenna
• Ensure the card/fob is valid/current
• Ensure the voltage is correct
• Ensure the unit is not near and metal
• Ensure correct firmware
Some cards/fobs read, not all • See above
• Possible bad card/fob
• See above
• Check to see if card/fob is damaged
Communication
No data received or data is
garbled
• Faulty or incorrect cable
connections
• RS-232 parameters
• Check and /or replace cable
• Ensure host parameters are correct
• Ensure there are no COM port
conflicts