User's Manual

ViVOpay 8100e User Guide 12
Troubleshooting and Maintenance
Onboard Diagnostics
The ViVOpay 8100e has a built-in diagnostics program accessible through the RS232 interface. If
you did not purchase an RS232 data cable with your ViVOpay 8100e, you will need one to access
the diagnostic tests. The Onboard Diagnostics (OBD) tests the following components of the ViVOpay
8100e.
Accessing the OBD Tests
To connect the ViVOpay 8100e to a terminal emulator
1. Connected the RS232 data cable to the ViVOpay 8100e as described in “Connect Data
and Power” on page 7.
2. Launch the terminal emulation program and set the serial communication parameter of
the terminal emulation program to the following:
Baud rate: 115200
Parity: none
Data bit: 8
Stop bit: 1
Flow control: none
3. Connect the BD-9 end of the data cable to the COM port of a computer running a terminal
emulation program.
To enter the Onboard Diagnostics
1. Power off the ViVOpay 8100e by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.
Test Possible Results
LCD Test Pass/Fail
Touch Screen Test Pass/Fail. This test is not valid for the ViVOpay 8100e.
Key Test Pass/Fail 1234567890<cancel><clear><enter>
LED Test Pass/Fail
Buzzer Test Pass/Fail
Magstripe Test Pass Tracks 1 or 2 or 3/Fail
RFID Test Pass Type A or B/Fail
Security Keys Test KPK, DUKPT, Master 1234567890