User's Manual

ViVOpay 8100e User Guide 4
Installing the ViVOpay 8100e
Can Another Customer View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should try to observe the keypad from behind and beside the first person.
Can the Cashier View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should stand behind the counter and try to observe the PIN keypad. The second tester should
move around a little to see if there is a position where they can observe PIN entry.
Can the Video Camera View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should observe what is being recorded by any video camera with a view of the ViVOpay
8100e. This may require playing back a recording to see if PIN entry is visible. If the video camera
is moveable, the second person should move the video camera to determine if there is a position
where PIN entry can be observed.
Retesting Requirements
If PIN entry on the ViVOpay 8100e is observable in any of the above tests, you must reposition the
ViVOpay 8100e and completely retest all locations to verify that PIN entry is not visible. Consider
placing a display to block observation from that position.
Repositioning the ViVOpay 8100e to block observance of PIN entry at one location may expose PIN
entry to observation at another location. PCI requires that you reposition the ViVOpay 8100e and
retest until PIN entry is secure from observation.
Radio Frequency Interference
To perform contactless transactions, the ViVOpay 8100e uses a radio frequency antenna. The range
(reading distance) and performance of the reader can be affected by other radio frequency emitters
and proximity to metal.
For best performance, adhere to the following guidelines:
• Do not position the ViVOpay 8100e closer than 1 foot (30 cm) to ViVOpay readers or other
RF-emitting devices (non-NFC). Some environments may require greater distances.
• Do not position the ViVOpay 8100e near radio transmitters.
• Avoid placing the ViVOpay 8100e on or near large metal objects.