User's Manual

ViVOpay 8850 User Guide 17
Troubleshooting and Maintenance
1. Press 5 on the ViVOpay AR Diagnostics screen. The LED Test screen is displayed.
2. Press Enter if all four LEDs flash on and off in sequence otherwise, press X to indicate
that the LEDs did not flash. The ViVOpay AR Diagnostics screen appears.
Buzzer Test
This test asks you to verify that the buzzer is audible. The results will be displayed on the LCD.
1. Press 6 on the ViVOpay AR Diagnostics screen. The Buzzer Test screen is displayed.
2. Listen for the tones and make sure they ramp up and then down.
3. Press Enter if you hear the tones otherwise press X to indicate that the tones did not ramp
up and down.
Magstripe Test
This test asks you to swipe a magstripe card through the slot at the top of the ViVOpay 8850 and
displays the tracks read correctly. The results will be displayed on the LCD.
1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is
displayed.
LED Test
Press Enter if all 4 LEDs are
turned On and OFF, press X
if not
Buzzer Test
Press Enter if you hear tones
ramp up then down, press X if
not
Magstripe Test
Swipe any Magstripe
card