User's Manual

Table Of Contents
vMix User Guide
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HD USB Webcam such as the Logitech C920
Headset/Mic combo or Earphones + USB Microphone such as the Yeti from Blue Microphones
Guest is able to connect but no video and audio is received
Check to make sure the caller has a Webcam and Microphone plugged in and these have been selected in
the browser.
In Google Chrome the camera and microphone can be configured by clicking the grey Camera icon at the
top right hand corner of the address bar.
In FireFox, the browser will prompt to select the camera and microphone each time the call is connected.
Guest dropped out, video/audio is no longer being received
This may occur if the internet connection is interrupted. The caller simply needs to refresh/reload the
browser page to reconnect automatically.
Guest is flashing orange/amber in the Call Manager
This indicates network congestion between vMix and the caller.
The video and audio from the caller will adapt automatically after several seconds, however if the Return
Video bandwidth is too high for the callers
internet connection, then you may need to select a lower quality by right clicking the Call input in vMix.
Guest's video/audio is low quality
vMix Call adapts to the available network conditions which may result in low quality video and audio if the
callers network upload speed is lower than 2Mbps
Audio quality may also briefly drop to Telephone quality during periods of network congestion
If network congestion can be ruled out, try a different webcam.
Guest's video/audio is not smooth
During periods of network congestion, the received frame rate may drop as low as 1 frame per second.
The video frame rate may also lower in response to camera lighting or performance limits of the caller's