User's Manual

Mitel Contact Center Management Installation Guide
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If you need help
If you have questions concerning the Contact Center Management setup, configuration, or customization,
refer to the online Help or the Mitel Contact Center Solutions User Guide. If you require technical support, call
prairieFyre Software Inc. at 613-599-0045, Monday to Friday, from 8:00 A.M. to 8:00 P.M. Eastern Time, or
email us [e-mail]. For proposals, pricing, competitive information, on-site setup, or
training, call our sales support group at 613-599-0045, or email them at [e-mail]. For the latest
revisions to this guide, go to www.prairiefyre.com.
Locating the engineering guide
Before you start an installation, prairieFyre recommends that you review the Mitel Contact Center Solutions
and Call Accounting System Engineering Guide. For the latest revisions to this guide, go to
www.prairiefyre.com.
To locate the Mitel Contact Center Solutions and Call Accounting System Engineering Guide on the
prairieFyre website
l Start Internet Explorer and type
http://www.prairiefyre.com/wp-content/rscs/documentation//CCS_Sys_Eng.pdf
Locating the installation guide
Before you start the installation, prairieFyre recommends that you review the Mitel Contact Center
Management Installation Guide. For the latest revisions to this guide, go to www.prairiefyre.com.
To locate the Mitel Contact Center Management Installation Guide on the prairieFyre website
l Start Internet Explorer and type
http://www.prairiefyre.com/wp-content/rscs/documentation/ContactCenterManagement_
InstallationGuide.pdf
Locating the user guide
Before you start the installation, prairieFyre recommends you review the Mitel Contact Center Solutions User
Guide. For the latest revisions to this guide, go to www.prairiefyre.com.
To locate the Mitel Contact Center Solutions User Guide on the prairieFyre website
l Start Internet Explorer and type
http://www.prairiefyre.com/wp-content/rscs/documentation/ContactCenterSolutions_
UserGuide.pdf